Banfield Pet Hospital® - Foothill Ranch provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
I'm extremely disappointed with my experience at this pet hospital and feel compelled to share my complaint to warn others. During my first visit, I specifically mentioned that my dog had something concerning on his skin, located on his left front lower body. Shockingly, despite my dog being there for a full 6 hours, no one at the hospital could find or address it—even though my wife and I could still clearly see it later that same day. It's unbelievable that trained professionals overlooked something so obvious.
Things only got worse when my wife took our dog in today for an in-room appointment, which I had specifically chosen because I didn't want to do a drop-off. The receptionist with gold hair was incredibly rude from the start. She bluntly told my wife that the doctor had no time and insisted it had to be a drop-off, without making any effort to accommodate or help. When my wife pushed back, the receptionist rudely stated that was her only option. No one in a customer-facing role should behave that way—it's completely unacceptable.
Later, when my wife went to pick up our dog and his medications, they handed over what they said was everything and sent her on her way. But then, someone came running out after her in the parking lot to give another medication they had forgotten. This level of forgetfulness and disorganization is just plain unprofessional and makes me question their attention to detail with animal care.
To top it off, when the nurse brought our dog out, he got excited and tried to run to my wife, possibly snagging her nail in the process. The nurse immediately gave my wife attitude, showed an unhappy face, and was unwilling to walk her through the appointment results or even talk properly—despite my wife apologizing for our dog's behavior. It was clear the nurse was annoyed and didn't want to engage at all.
Overall, we felt treated unfairly and encountered nothing but unprofessionalism throughout. I'm not happy at all with this place and will never bring my pet here again. I strongly advise others to look elsewhere for veterinary care.
MC
Mary Cooper
Sep 10, 2025
2.0
I brought my dog for his comprehensive exam which was included with the very expensive Pet Wellness plan. Which is total of $600 a year and my dog only visit the clinic once maybe twice a year. If you cancel the plan they will charge you about the same amount. Having the wellness plan is not worth your hard earned money if your pet only visit the clinic once or twice a year. Banfield also charges $24 for nail cut and additional $20 for nail grind! ???? Absurd!!!!
BH
Brenda Herschberg
Jul 3, 2025
5.0
Love Montana at Foothill Ranch Banfield. She is so good with our dogs and gives such good practical advice.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the main services offered by Banfield Pet Hospital in Foothill Ranch?
Banfield Pet Hospital offers preventive care including vaccinations, dental care, parasite control, nutrition and behavioral counseling, microchipping, spay/neuter, DNA tests, and end of life care.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care, but during hospital hours, they offer urgent care advice and referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through their website or use the Banfield mobile app for convenience.
Does Banfield Pet Hospital offer virtual veterinary services?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice through Vet Chat™ on the Banfield app, and virtual visits are also available.
What are the operating hours of Banfield Pet Hospital in Foothill Ranch?
The hospital is open Monday through Saturday from 7:00 AM to 6:00 PM and closed on Sundays as well as certain holidays.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan provides annual preventive pet care including exams, vaccines, diagnostics, nutrition and dental care with the option to pay monthly or in full; it is not insurance but offers discounts on treatments.
Is Banfield Pet Hospital located near other pet-related businesses?
Yes, Banfield Pet Hospital is near several PetSmart stores that offer pet grooming, retail products, and services, making it convenient for pet owners to combine veterinary care with pet shopping and grooming.
Are there entertainment options near Banfield Pet Hospital in Foothill Ranch?
Nearby cinemas such as Regal Foothill Towne Center, Cinemark Lake Forest Foothill Ranch, and Foothill Regal Theater provide opportunities for entertainment before or after visiting the hospital.
Where can I find shopping and dining options near Banfield Pet Hospital?
Close by are Walmart Supercenter, Foothill Ranch Town Centre for shopping, and several restaurants including Red Robin Gourmet Burgers, Chipotle Mexican Grill, and Maison De Pho for dining.
Does Banfield Pet Hospital require appointments and do they welcome the LGBTQ community?
Yes, appointments are required for visits, and Banfield Pet Hospital welcomes LGBTQ clients, offering inclusive and respectful care.