Banfield Pet Hospital

4.2
71 reviews
man with a dog

About

VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Foothill Ranch provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.

Details

  • Requires appointmentAvailable

Location

Banfield Pet Hospital
26532 Towne Center Dr, Foothill Ranch, CA
92610, United States

Hours

Reviews

4.2
69 reviews
5 stars
48
4 stars
7
3 stars
3
2 stars
1
1 star
10
  • FT
    farah tamaddon
    Oct 29, 2025
    5.0
    They are so lovely and caring.
  • SZ
    shijie zheng
    Oct 3, 2025
    1.0
    I'm extremely disappointed with my experience at this pet hospital and feel compelled to share my complaint to warn others. During my first visit, I specifically mentioned that my dog had something concerning on his skin, located on his left front lower body. Shockingly, despite my dog being there for a full 6 hours, no one at the hospital could find or address it—even though my wife and I could still clearly see it later that same day. It's unbelievable that trained professionals overlooked something so obvious. Things only got worse when my wife took our dog in today for an in-room appointment, which I had specifically chosen because I didn't want to do a drop-off. The receptionist with gold hair was incredibly rude from the start. She bluntly told my wife that the doctor had no time and insisted it had to be a drop-off, without making any effort to accommodate or help. When my wife pushed back, the receptionist rudely stated that was her only option. No one in a customer-facing role should behave that way—it's completely unacceptable. Later, when my wife went to pick up our dog and his medications, they handed over what they said was everything and sent her on her way. But then, someone came running out after her in the parking lot to give another medication they had forgotten. This level of forgetfulness and disorganization is just plain unprofessional and makes me question their attention to detail with animal care. To top it off, when the nurse brought our dog out, he got excited and tried to run to my wife, possibly snagging her nail in the process. The nurse immediately gave my wife attitude, showed an unhappy face, and was unwilling to walk her through the appointment results or even talk properly—despite my wife apologizing for our dog's behavior. It was clear the nurse was annoyed and didn't want to engage at all. Overall, we felt treated unfairly and encountered nothing but unprofessionalism throughout. I'm not happy at all with this place and will never bring my pet here again. I strongly advise others to look elsewhere for veterinary care.
  • MC
    Mary Cooper
    Sep 10, 2025
    2.0
    I brought my dog for his comprehensive exam which was included with the very expensive Pet Wellness plan. Which is total of $600 a year and my dog only visit the clinic once maybe twice a year. If you cancel the plan they will charge you about the same amount. Having the wellness plan is not worth your hard earned money if your pet only visit the clinic once or twice a year. Banfield also charges $24 for nail cut and additional $20 for nail grind! ???? Absurd!!!!
  • BH
    Brenda Herschberg
    Jul 3, 2025
    5.0
    Love Montana at Foothill Ranch Banfield. She is so good with our dogs and gives such good practical advice.
  • JB
    Justin Beaulieu
    Jun 26, 2025
    5.0
    Friendly staff

Frequently Asked Questions About Banfield Pet Hospital

Does Banfield provide emergency care services?

No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.

Can I get veterinary care online?

To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.