Petco

4.4
2061 reviews

About

Pet StorePet supply storePetco
Visit your Fontana Pet Store located at 16639 Sierra Lakes Pkwy for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
16639 Sierra Lakes Pkwy, Fontana, CA
92336-1255, United States

Hours

Reviews

4.4
2,038 reviews
5 stars
1,375
4 stars
364
3 stars
155
2 stars
46
1 star
98

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and knowledgeable, although there were some complaints about rude interactions.

Grooming Services

While many customers were satisfied with grooming services, there were notable complaints about upselling practices and inadequate nail trimming.

Cleanliness

The store was generally reported as clean, but there were specific complaints about unsanitary conditions in certain areas.

Pricing

Customers expressed concerns about high prices for products and grooming services, with some stating they would shop elsewhere due to costs.
  • IG
    irene garcia
    Dec 18, 2025
    5.0
    Customer service is excellent. There are always ready to help. Pleasant experience everytime I shop at this store.
  • ET
    Enrique Tomas
    Dec 17, 2025
    1.0
    I’ve been bringing my dog to this location for grooming for over 5 years and have always trusted their services. Unfortunately, my most recent visit was very disappointing. While my dog’s nails were cut, they were not trimmed enough, which left them too long and caused her to have difficulty walking afterward. I called the location to politely ask if her nails could be clipped properly since the service wasn’t completed adequately the first time. Instead of offering a solution, both the worker and the manager were rude and refused to correct the issue. After years of loyalty, I expected better care for my dog and better customer service. I also recommend that other customers inspect their pets carefully before leaving, rather than simply trusting that all services were done correctly.
  • GC
    Gilbert Carrasco
    Dec 15, 2025
    5.0
    The staff is very knowledgeable and willing to help their display is always so clean and well kept
  • AG
    Albert Gallardo
    Dec 14, 2025
    4.0
    Lots of variety of food for different pets are the pets look well taken care of some of the fish look like they could use a little attention staff were friendly and helpful and help me find what I was looking for
  • MZ
    Mary Zaragoza
    Dec 7, 2025
    5.0
    One of the best Petcos I have been to! Great customer service! Willing to help! They always have stocked dog treats available! Worth the 15 mile drive.. and I have 2 miles away that I don't like going too. THANK YOU Fontana petco!

Frequently Asked Questions About Petco

Does the Petco Fontana location have a vet hospital?

Yes, Petco Fontana has a full-service vet hospital.

Does Petco Fontana offer vaccinations?

Yes, Petco Fontana provides vaccinations.