Banfield Pet Hospital

Reviews

• MH

  Mireya Hurtado

  Feb 3, 2026
  5.0
  My baby🐶 is very well taken care of at his vet appointment.
• OT

  O.k Tomahawk

  Jan 24, 2026
  1.0
  I brought my Siberian Husky, Kai, to Banfield for what was supposed to be a routine checkup because she was not feeling well. I trusted this establishment to help my dog. Instead, this experience ended in trauma, heartbreak, and loss. At the time of her visit, Kai had an injured leg and was going blind in one eye. She was prescribed medication and sent home. I was told there was concern for a deadly fungal infection and that I would receive a follow-up call once results were confirmed. I was never contacted. I followed all instructions and gave her medication exactly as directed. Within less than a week, my dog went from approximately 70 pounds to under 30 pounds. Her condition deteriorated so severely that I had to rush her to the emergency veterinary hospital. Emergency veterinarians told me that Banfield should have immediately referred her to the ER instead of attempting to manage her condition themselves. The emergency hospital advised that her condition was too advanced and that the only humane option was euthanasia. I had to put my dog down due to the negligence and lack of urgency from Banfield. I was also informed that she never had the deadly infection Banfield initially suggested—yet no one ever communicated test results to me. After losing my dog, the situation became even more distressing. I attempted to cancel my Banfield membership plan. I was told the plan had been renewed, even though it had not even been two weeks since enrollment. After speaking with a Banfield representative, I was informed that I would have to pay an additional fee just to cancel the plan. I was told cancellation could be handled at the location, so I drove from Orange County only to be told to call a number instead. My time was wasted, and I was given incorrect information. The manager at this establishment was rude, unprofessional, and completely lacking empathy. She told me I needed to “figure it out” on my own, despite being the manager and fully capable of assisting. I am not paying for a membership for a dog I lost due to the negligence of this establishment. Before you decide to take your pet here, make sure you thoroughly—I mean thoroughly—do your research. This place has a bad reputation for a reason.
• CR

  Chris R

  Jan 22, 2026
  5.0
  I went in for a check up on my dog Max’s ears (he had an ear infection) and Brittany worked a miracle. She was able to shave off the mats on Max’s ears and face. He is very aggressive when it comes to grooming his face and front paws, but somehow Brittany was able to get it done, and we weren’t even there for a grooming!! She succeeded where many professional groomers before her have failed. I’ve had to resort to only having his face groomed when he is sedated for dental cleaning, but Brittany got it done if 15 mins! She definitely went above and beyond for Max and I appreciate it so much!!! This woman deserves a raise ASAP!!!!
• TH

  T L H

  Nov 27, 2025
  5.0
  Friendly staff
• EC

  Edita Cerda

  Nov 22, 2025
  1.0
  Si pudiera dar cero estrellas la pondría. Estoy muy enojada con la clínica y su personal. La recepcionista no sabe tratar con respeto a las personas y especialmente a mi perro. Cuando lo agarro para llevarlo a adentro de la clínica lo iba ahorcando!!! Mi perro iba muy nervioso y cuando me agaché para tranquilizarlo ella solo tenía una actitud muy fea. Tenía una cita a las 9:15 y regresé a la 1:00 me dijo “ ya estaba listo desde hace una hora” No me habló para decirme que el perro estaba listo . NUNCA ME HABLARONpara decirme que el perro ya estaba listo. Y la cita solo era para la vacuna. Mi perro salió de la clínica asustado y en el camino a casa solo iba abranzando a mi hija. COCLUSION…. No vuelvo a ir a ese lugar y menos recomendarlo.

Frequently Asked Questions About Banfield Pet Hospital