Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Fontana provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.2
187 reviews
5 stars
126
4 stars
26
3 stars
10
2 stars
5
1 star
20
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers praised the friendly and caring nature of the staff, while others reported negative experiences with receptionists and a lack of respect.
Service Quality
There are mixed reviews regarding the quality of service, with some customers expressing satisfaction with the care their pets received, while others reported feeling misled or poorly treated.
Communication Issues
Several reviews highlighted problems with communication, including long wait times for assistance and difficulty reaching the clinic by phone.
Pricing Concerns
Customers frequently mentioned that the services are perceived as expensive, with some feeling that the costs were not justified by the quality of care.
Facility Cleanliness
The clinic is generally described as clean and well-maintained, contributing positively to customer experiences.
- THT L HNov 27, 20255.0Friendly staff
- ECEdita CerdaNov 22, 20251.0Si pudiera dar cero estrellas la pondría. Estoy muy enojada con la clínica y su personal. La recepcionista no sabe tratar con respeto a las personas y especialmente a mi perro. Cuando lo agarro para llevarlo a adentro de la clínica lo iba ahorcando!!! Mi perro iba muy nervioso y cuando me agaché para tranquilizarlo ella solo tenía una actitud muy fea. Tenía una cita a las 9:15 y regresé a la 1:00 me dijo “ ya estaba listo desde hace una hora” No me habló para decirme que el perro estaba listo . NUNCA ME HABLARONpara decirme que el perro ya estaba listo. Y la cita solo era para la vacuna. Mi perro salió de la clínica asustado y en el camino a casa solo iba abranzando a mi hija. COCLUSION…. No vuelvo a ir a ese lugar y menos recomendarlo.
- VHVicky HsuOct 15, 20255.0Dr Hsieh is very friendly and patient. The team at Fontana is very friendly and nice as well.
- RBRobbin B.Oct 3, 20253.0Foxy, my 15 yr old Shitzu was treated for a allergic reaction she suffered from a flea treatment that left her burned across her back. I'm very grateful for the service we recieved and the adequate diagnosis.
- BRBrief RecapsSep 19, 20251.0I am truly upset with the service I received from here. I paid so much money only to not get any answers. I had to go to another vet and they were able to guide me to the right places and didn’t over changed me like they did here.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in Fontana offer?
Banfield Pet Hospital provides routine vaccinations, microchipping, dental and surgical care, preventive care treatments, nutrition advice, parasite control, spay/neuter services, end of life care, and DNA testing.
What are the operating hours of Banfield Pet Hospital in Fontana?
Banfield Pet Hospital is open Monday through Saturday from 7:00 AM to 6:00 PM, and Sunday from 8:00 AM to 5:00 PM. The hospital is closed on major holidays like Thanksgiving and Christmas.
Does Banfield Pet Hospital accept new patients?
Yes, Banfield Pet Hospital in Fontana is currently accepting new patients.
Does Banfield provide emergency care services?
No, Banfield does not provide emergency care services. During hospital hours, they offer urgent care advice and referrals. For emergencies outside of hospital hours, you should contact your local emergency hospital.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via Banfield's website or mobile app, or by calling their main phone number. Appointment scheduling links are available on their website and app stores.
What is an Optimum Wellness Plan offered by Banfield?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, diagnostics, nutrition and dental consultations. They automatically renew annually but do not cover treatment for unpredictable conditions, though discounts apply.
Can I get veterinary advice remotely through Banfield?
Yes, clients with Optimum Wellness Plans can get 24/7 remote general pet care advice through Vet Chat™ available on the Banfield app.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required to visit Banfield Pet Hospital. You can schedule in-room, drop-off, or virtual visits depending on your needs.
What nearby stores can I visit before or after my appointment at Banfield Pet Hospital?
You can visit nearby stores like PetSmart, Marshalls, Spirit Halloween, and Burlington for pet supplies, clothing, or shopping as part of your visit experience.
Are there any nearby places to get pet grooming or supplies near Banfield Pet Hospital?
Yes, PetSmart located near Banfield offers pet grooming and pet store services, which could be convenient before or after your pet’s veterinary visit.
What recreational or fitness venues are located near Banfield Pet Hospital?
Nearby you can find Club Pilates and Funtana Kids Club, useful for visitors who want to fit in exercise or kid-friendly activities during their visit to the area.