Petco

4.3
973 reviews

About

Pet StorePet supply store
Visit your Fairfield Pet Store located at 1370 Holiday Lane for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1320 Gateway Blvd, Fairfield, CA
94533, United States

Hours

Reviews

4.3
951 reviews
5 stars
579
4 stars
201
3 stars
92
2 stars
33
1 star
46

What are people saying?

AI-generated from recent customer reviews

Pricing

Many customers found the prices to be high and expressed dissatisfaction with the overall affordability of items.

Staff Attitude

While some reviews praised the staff for being friendly and helpful, others reported rude or unprofessional behavior from certain employees.

Grooming Services

Grooming experiences were mixed, with some customers satisfied with the results while others reported poor service and issues with their pets' treatment.

Product Availability

Customers frequently noted issues with product availability, including items being out of stock or not found despite being listed.

Store Cleanliness

The store was generally described as clean and well-stocked, contributing positively to the shopping experience.
  • DW
    Debbie Warren
    Nov 11, 2025
    5.0
    Friendly, helpful and very knowledgeable employees. I enjoyed shopping at Petco at Gateway Blvd.
  • DA
    Deyanira Alvizar
    Nov 5, 2025
    3.0
    The elder lady shouldn’t work at the register. Her attitude is ugly towards customers. She answers phone calls rude as well. I asked about an item she said I would have to come in and look if they have it ??? I want to know if it’s available or not to avoid going for no reason? I also never have problems putting in my number and finding my account only when she’s there. I always spend $50+ and when she’s there I don’t receive my coupons because she has trouble “finding my account” ?? I’d enjoy going to Petco much more if she wasn’t at the front register.
  • ML
    May Lee
    Nov 3, 2025
    5.0
    Exceptional customer service. Friendly and efficient staff. The store is always clean and organized. I love the curbside pick up and the BOPUS 10%! Love Petco!
  • RS
    Ressie Stamps
    Oct 27, 2025
    3.0
    Overpriced items. Petco has a lot of consumers; you would think they would keep their items affordable. I wasn't impressed with the high cost of everything.
  • EC
    Elizabeth Clark
    Oct 18, 2025
    3.0
    Staff were extremely nice and helpful, however the product that we tried to pick up was not available, despite empty boxes on the shelf. ( The product is kept under lock and key) Went back in a couple days as told to find product still not available again boxes remained on the shelf. This meant waiting in line twice without getting the product we went to get. Then went to Petco in a near by town to find multiple boxes on shelf waiting in line for a third time without obtaining product. Staff again very nice and helpful. Went to Walmart got the product and saved money.

Frequently Asked Questions About Petco

Does the Petco Fairfield location have a vet hospital?

No, Petco Fairfield does not have a full-service vet hospital.

Does Petco Fairfield offer vaccinations?

Yes, Petco Fairfield provides vaccinations.