Petco

4.4
342 reviews

About

Pet StorePet supply storePetco
Visit your Encinitas Pet Store located at 453 Encinitas Blvd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
453 Encinitas Blvd, Encinitas, CA
92024, United States

Hours

Reviews

4.4
333 reviews
5 stars
230
4 stars
50
3 stars
19
2 stars
8
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others, particularly the manager Kevin, received criticism for being rude and unhelpful.

Grooming Issues

Several customers reported dissatisfaction with grooming services, citing poor execution and high costs, leading to a lack of trust in the grooming department.

Product Availability

Customers expressed frustration with stock issues, particularly regarding specific pet food and supplies, indicating a need for better inventory management.

Store Cleanliness

While some reviews noted a clean and organized store, others mentioned unsanitary conditions and a lack of staff assistance, suggesting inconsistency in store maintenance.
  • JM
    Jacky Meza
    Dec 17, 2025
    1.0
    Came in to do a return and the manager Kevin, refused to follow customer service instructions for a returned processed on their end. Kevin was not helpful at all. Don’t know if he was having a bad day or that’s his everyday personality. Then told me to go to a different location instead and doubled down his refusal of not assisting with the return. As someone who enjoyed the experience of coming to Petco with friendly staff, this was just not it.
  • SS
    Steven Saldana
    Dec 17, 2025
    1.0
    Store manager named Kevin, is very rude and inpatient. My spouse came in to return an item and refused to follow directions from customer service to process return.
  • AJ
    Aniqa Jaswal
    Dec 8, 2025
    5.0
    I went to the vaccine clinic and the tech was great! She did not just go ahead and administer the vaccine blindly. She recommended us to the vet because she was so small and took a careful and considerate approach to my puppies health.
  • AP
    Aanya Patel
    Nov 13, 2025
    5.0
    I really enjoy going to this Petco! Everyone is so nice and helpful, it’s a really warm atmosphere. Bekah in particular is always so helpful with my aquatic purchases, her advice has benefited my fish-keeping skills 100%. The cashiers are also really sweet, especially when my bulldog Rocco joins me on these trips!
  • PV
    Pilar de Veintemilla
    Nov 11, 2025
    1.0
    I’ve been taking my dogs for years to see the veterinarian, we purchased the vital care premier, That supposed to cover your comprehensive exam, for 400 a year that is super expensive because he only goes ones a year but we did it anyway, today they couldn’t fined my membership so they made me paid for the exam, that is $90 dollars, when already paid 400 for the year, they said that I have to call customer service to get them to reimbursed me the amount we paid, what a waste of my time. No customer service at all, we will not go back there.

Frequently Asked Questions About Petco

Does the Petco Encinitas location have a vet hospital?

Yes, Petco Encinitas has a full-service vet hospital.

Does Petco Encinitas offer vaccinations?

Yes, Petco Encinitas provides vaccinations.