Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Elk Grove West provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.1
153 reviews
5 stars
106
4 stars
16
3 stars1
2 stars
7
1 star
23
- KLKarisa lansburghJan 2, 20265.0Amazing staff, knowledgeable and kind
- HCHot CheetosSep 25, 20255.0My cat has been a member since she was 3months old, shes now 6yrs old. I love the care they give. Theyre very kind and communicate and understand my fur babies needs. One time I came in having a really bad day. Had a little meltdown and the young lady at the front desk was so kind to me. When my fur Baby Gundham passed away. They showed tremendous sympathy. I always recommend them to my friends and family. The money I save helps me alot. But mostly the care they give. Their kindness is what keeps having me come back.
- DKDanny KamSep 22, 20251.0Corporate greed won. I subscribed to a wellness plan in April after looking for more affordable dental cleaning options. However, the subscription defaulted due to a staff error. (My credit card for the subscription is valid for all other purchases I have made since April.) The corporate rep kept repeating he has “no information” on why payments didn’t go through. He said I owe $967, for the unsolicited medical tests that supposedly came with the wellness plan. My pet daughter never got her teeth cleaned but the pet budget is spent. Note: I am happy to pay what I owe on the subscription fee, but I have never received a statement informing me how much I owe when the monthly payments didn’t go through. MyAccount at Banfield.com didn’t flag any issues either.
- ECEmilio ContrerasSep 15, 20255.0The team at Delata Shores is always so friendly and do a great job w his haircut! They always provide the best cut!
- KCKing CortAug 25, 20251.0I was told I have to wait till Thursday to get vet approval on my prescription wondering why they guys take so long took my cat in Wednesday over a week and half
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Elk Grove West?
Banfield Pet Hospital in Elk Grove West is open Monday through Saturday from 7:00 AM to 5:00 PM and closed on Sundays and major holidays.
Does Banfield Pet Hospital provide emergency care for pets?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals. For emergencies during non-hospital hours, please contact your local emergency hospital.
What preventive care services does Banfield Pet Hospital offer?
They offer a variety of preventive care services including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is included in the Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan includes annual head-to-tail exams, vaccines, early diagnostics, nutritional consultations, dental care, and more. It covers preventive care but not treatment for unpredictable conditions, with applicable discounts.
Can I schedule a virtual visit with Banfield Pet Hospital?
Yes, if you have an Optimum Wellness Plan you can schedule virtual visits to receive quality care comfortably from home.
Does Banfield offer online or remote veterinary care?
Yes, clients on Optimum Wellness Plans can access 24/7 remote general pet care advice via Vet Chat™ through the Banfield app.
How can I pay for the Optimum Wellness Plan?
You can pay monthly via automatic withdrawal or credit card, or pay the full amount upfront, making budgeting easier for your pet’s preventive care.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required for all types of visits including in-room, drop-off, and virtual appointments.
What nearby dining options are available around Banfield Pet Hospital?
Nearby dining options include Chipotle Mexican Grill, Domino's Pizza, Fatburger, Subway, Starbucks, Panda Express, Mountain Mike's Pizza, and Tandoori Flame Indian Cuisine, convenient for meals before or after your visit.
Are there any nearby services that customers might find useful when visiting Banfield Pet Hospital?
Yes, nearby services include Lakepoint Dental for dental care, Chase Bank for financial services, Supercuts for hair care, and The UPS Store for printing and shipping needs.