Banfield Pet Hospital

Reviews

• KE

  Kristin Ellis

  Oct 2, 2025
  5.0
  I love Banfield! Not only have they taken wonderful care of our furry family members during checkups but also during emergency visits. I have traveled with my fur babies from the West Coast to the East Coast too many times to count …. I take great solace in the fact that any Banfield across the nation can care for them.
• PH

  Patty Hedrick

  Sep 24, 2025
  5.0
  Very pleased with the Banfield staff and the veterinarians in the El Segundo Petco. They have done an excellent job taking care of our pets. The only downside is having to drop them off instead of being able to stay with them. They have all been great.
• MM

  Miss MumMum

  Sep 15, 2025
  1.0
  Banfield is horrible. I took my cat here to get a simple check up on some lumps I was feeling on her tummy. My cats mom had the same thing I wanted to make sure that I was going to do all the steps early so that I can be informed of any tumors or growths. Banfield told me that my cat's tumors were benign, so I was happy to hear that. About a a few days later, my cat started experiencing some issues. She was becoming lethargic, not eating or drinking. When I told Banfield of this, they asked me to bring her back in. I told them no, because I felt that they did something to her. I wanted to get a second opinion from a different source. I had a mobile vet that came and checked on her, and they told me that she was basically dying. I don't know what Banfield did to my cat. But I was heartbroken. How does a simple checkup turn into my cat dying. I felt something was off the day I brought my cat home. I just couldn't explain it, but she just wasn't acting. The same, and then when I saw that she was becoming lethargic, and then it was having issues. I felt that banfield injected her with something else that I was unaware of I never asked for a vaccination. I never asked for anything else to be done to my cat. Except for a checkup on the tumors, which were benign. So if a cat's tumors are benign, and they promised me that they didn't do any vaccinations or shots or anything of that nature? Why would my cat be in such uh feeling of distress. Within 2 and a 1/2 weeks, my cat was gone. She was barely 6 years old and the love of my life. I will never trust Banfield. I even have a funny feeling about shopping at the locations where Banfield is being operated at. I suggest that anyone that takes their animal to Banfield, but they look add the reviews before taking an innocent animal that can't speak and can't be heard for the pain and the suffering that they do at this hospital. Please be aware that they have no care or sympathy for your pets.
• BA

  Blake Adams

  Sep 10, 2025
  5.0
  I brought one of my comfort pets to Banfield in El Segundo when he wasn’t feeling well, and I couldn’t be more impressed. The vet assistants were gentle and clear, walking me through each step without pressuring extra services. They explained options for care and payment, which I really appreciated. The veterinarian was best-in-class—thorough, compassionate, and transparent. He reviewed all the test results with me and explained that my pet has diabetes, then recommended the right food and care plan. He even made himself available for follow-ups, which gave me peace of mind. Banfield’s programs are excellent, and despite being inside PetSmart, this clinic holds its own against the best vet offices in Los Angeles. Highly recommend.
• DG

  Dona Gialketsis

  May 9, 2025
  5.0
  Excellent care. Kaia walks into the vet office without fear and a happy tail! They are prompt and keep us informed of the office visit, we have used Banfield for 18 years!

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