Petco

4.1
1071 reviews

About

Pet StorePet supply store
Visit your El Cerrito Pet Store located at 420 El Cerrito Plaza for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
420 El Cerrito Plz, El Cerrito, CA
94530-4005, United States

Hours

Reviews

4.1
1,061 reviews
5 stars
578
4 stars
224
3 stars
120
2 stars
46
1 star
93

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor experiences with staff, citing rudeness and unhelpfulness, particularly from management.

Grooming Issues

Numerous complaints about grooming services, including long wait times, lack of communication, and poor handling of pets.

Pricing Concerns

Customers noted high prices and issues with incorrect pricing at checkout, leading to dissatisfaction.

Store Cleanliness

Mixed reviews on cleanliness; some found the store clean and organized, while others described it as filthy and disorganized.

Product Availability

Customers appreciated the variety of products available, but some noted poor stock levels and limited options for specific pet needs.
  • DN
    debbie Nelson
    4 days ago
    5.0
    I love going into your store. Everyone is friendly and helpful! Vanessa is the best groomer I have ever had!! The store manager is always on the floor greeting customers. ♥️
  • SS
    slowleak
    Nov 11, 2025
    5.0
    Great service
  • DM
    Destiny Marie
    Nov 2, 2025
    3.0
    Staff isn't the nicest!
  • AS
    Anne Schonfield
    Oct 17, 2025
    1.0
    I just had the most terrible experience with Marta the store manager at Petco in El Cerrito. I came to buy goldfish at 7:50 pm, more than an hour before the store closed at 9 PM. But Marta refused to allow staff to help me, saying she was understaffed. Totally unclear why, Since there were two staff in the store to help. It was horrible customer service. I’m trying to give the store my business, but the manager refused to help me. I don’t plan to go back to Petco El Cerrito anytime soon. Extremely unsatisfied!
  • SK
    Seeker of Knowledge
    Oct 10, 2025
    4.0
    A little pricey but they had everything I needed

Frequently Asked Questions About Petco

Does the Petco El Cerrito location have a vet hospital?

Yes, Petco El Cerrito has a full-service vet hospital.

Does Petco El Cerrito offer vaccinations?

Yes, Petco El Cerrito provides vaccinations.