Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Downey provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
235 reviews
5 stars
140
4 stars
36
3 stars
13
2 stars
10
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with staff, citing rudeness, lack of professionalism, and disorganization.
Care Quality
While some customers praised the care their pets received, others expressed concerns about misdiagnoses and inadequate treatment.
Communication Issues
Frequent complaints about long wait times, lack of updates on pet status, and poor communication regarding appointments and services.
Staff Friendliness
Despite negative experiences, several reviews highlighted friendly and caring staff members who showed compassion towards pets.
Facility Management
Customers noted issues with cleanliness and organization within the facility, impacting their overall experience.
- YRYolanda RobinsonNov 6, 20255.0I love the service,the plan and the considerate people that do extra tp help me and my pet.I am on a fixed oncome and sometimes when I need medicines lately they seem a little out of my budget.Other than that I haven't found a plan that is,more accomodating than Banfield.
- LRLenny RabagoOct 11, 20255.0I came today for a cat check up. My cat was feeling very unwell and to be honest, I don’t feel confident he’ll be around for long. However, despite this, my visit was the best I’ve had. I never had such considerate, and thoughtful service coming from a veterinarian place. I’ve always had miserable experiences and high expenses. They worked with me. It means a lot what they did today. I would definitely recommend anyone with a pet, or willing to adopt one to come here.
- JBJune BugSep 5, 20251.0This service is really awful never and I mean never sign up for it even if it sounds like a good deal. So far they have lied to me about canceling the service for 3 months still charging me each month. Today when I called they kept transferring me to the same department each time with an over 40 min hold and when I finally got someone who said they can help I wanted a supervisor but was told they don't have one so will have to call me back. Being mad I reached out to the BBB and in less then 30 mins they got back with them lying saying I never tried to cancel with them until today and that now I owed them 140$ and they said I was told this but never once was I. If you want to deal with a company that lies, adds extra charges out of no where and will put you on hold for over 2 hours at a time get their plan but if you don't want to deal with that never do it.
- RCRicardo CardonaAug 14, 20255.0Love this place
- SCSalvador CruzJul 21, 20255.0My dog died and they never detected the cancer he had and he paid for the last exam he owed me.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Downey?
Banfield Pet Hospital in Downey is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays and major holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services, but they can offer urgent care advice during hospital hours and refer you to emergency hospitals if needed.
What preventive pet health care services does Banfield offer?
Banfield offers vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep your pet healthy.
What is the Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, diagnostics, nutrition consultations, dental care, and more, with optional monthly payments.
How can I pay for the Optimum Wellness Plan?
You can pay monthly via automatic withdrawal from a bank account or credit card or choose to pay the full amount at enrollment.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access remote pet care advice 24/7 via Vet Chat™ on the Banfield app.
What types of appointments are available at Banfield Pet Hospital in Downey?
They offer in-room appointments, drop-off appointments with communication updates, and virtual visits for those with an Optimum Wellness Plan.
What nearby places can I visit before or after my appointment at Banfield Pet Hospital?
You can visit PetSmart for pet supplies, Ross Dress for Less for clothing and accessories, or enjoy a snack at Menchie's Frozen Yogurt, all conveniently close by.
Are there nearby services for pet grooming near Banfield Pet Hospital?
Yes, PetSmart Grooming is nearby, offering pet grooming services that complement your visit to Banfield.
What entertainment options are available near Banfield Pet Hospital?
Downey Center - GameStop and GameStop stores nearby offer video games and entertainment options to explore along with nearby electronics stores like Best Buy and Geek Squad.