Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Daly City provides quality and attentive health and wellness care for dog, cat and small animal pet patients in the greater San Francisco area. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
272 reviews
5 stars
160
4 stars
37
3 stars
11
2 stars
11
1 star
53
What are people saying?
AI-generated from recent customer reviews
Staff Competence
While many customers praised the staff for their friendliness and care, there were significant complaints about staff incompetence and lack of training, particularly regarding appointment handling and billing issues.
Customer Service
Numerous reviews highlighted poor customer service experiences, including long wait times on hold, rude receptionists, and difficulty in canceling wellness plans.
Care Quality
Several customers expressed satisfaction with the quality of care provided to their pets, noting the compassion and attentiveness of the veterinary staff.
Appointment Issues
Many customers reported frustrations with scheduling, including long wait times for appointments and miscommunication regarding appointment times.
- AGAlexandra Contreras GudinoDec 14, 20255.0I had an excellent experience at Banfield Pet Hospital. From the moment we walked in, the staff was friendly, welcoming, and professional. Everyone treated my pet with such patience and genuine care, which immediately put me at ease. The veterinarian took the time to thoroughly explain my pet’s condition, walked me through the treatment options, and answered all of my questions without ever making me feel rushed. The technicians were gentle, attentive, and clearly love what they do. The entire visit was well-organized and stress-free, and it truly felt like my pet’s health and comfort were their top priority. I’m very grateful for the compassion, knowledge, and outstanding service we received, and I highly recommend Banfield Pet Hospital to any pet parent looking for quality care.
- JLjeremy lauNov 29, 20251.0Staff does not know how to do their job. They think that Hawaii is international and tried to charge $600 for a health certificate. These people need more training. Amongst other things.
- AWAda WongNov 21, 20255.0I wanted to share positive feedback regarding the team at Banfield Pet Hospital in Daly City. They consistently provide excellent care for my two cats, and it is my preferred veterinary location. The entire staff is highly competent and kind. Specifically, the front desk staff, especially Teresa, is amazing, and all of the doctors and nurses, including Nurse Gloria, are exceptional. Thank you for having such a dedicated team.
- AIAmanda IreneNov 11, 20255.0Jodi and Teresa were so nice and got me in so promptly and fast. They were so nice I will come here from now on because of these 2 girls
- DCDonna CoatesNov 4, 20251.0Did not solve or even address my concern for my dog. Sold me a package which I foolishly agreed to.. My error - Deeply regret it. Waste of money and will not return or tell anyone else to go there.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Daly City offer?
Banfield Pet Hospital provides quality health and wellness care including preventive care, vaccinations, dental and surgical care, microchipping, parasite control, nutrition advice, and more for dogs, cats, and small animals.
What are the hospital hours for Banfield Pet Hospital in Daly City?
Banfield Pet Hospital is open Monday through Saturday from 7:00 AM to 7:00 PM, and on Sundays from 8:00 AM to 6:00 PM. The hospital is closed on several holidays including Thanksgiving and Christmas.
Does Banfield Pet Hospital in Daly City offer emergency care?
No, Banfield does not provide emergency care services. However, they offer urgent care advice during hospital hours and can provide referrals to emergency hospitals or specialty providers if necessary.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
What is included in the Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan includes annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutritional consultations, dental care, and more. It automatically renews annually unless paid in full at enrollment.
How do I schedule an appointment with Banfield Pet Hospital in Daly City?
Appointments can be scheduled online via their website or through the Banfield app available on iOS and Android. You can choose in-room, drop-off, or virtual visits for Optimum Wellness Plan members.
Are appointments required at Banfield Pet Hospital in Daly City?
Yes, appointments are required to ensure proper care and attention for your pet.
What nearby pet services are located close to Banfield Pet Hospital in Daly City?
Nearby pet services include PetSmart, which offers pet grooming and services, making it convenient to visit both during your pet's healthcare trip.
What nearby stores can I visit around Banfield Pet Hospital in Daly City?
After your visit, you can check out nearby stores like Party City for party supplies and Bassett Furniture for home furnishings and fashion accessories.
How can I navigate to Banfield Pet Hospital using nearby landmarks in Daly City?
Banfield Pet Hospital is located at 315 Gellert Blvd near PetSmart and Party City, which can help you find the location easily when visiting Daly City.