Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Culver City provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.7
191 reviews
5 stars
102
4 stars
24
3 stars
11
2 stars
12
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with front desk staff, citing rudeness and a lack of responsiveness, particularly regarding phone calls and appointment scheduling.
Quality of Care
While some customers praised the veterinary staff for their care and compassion towards pets, others expressed concerns about the quality of medical care and the impersonal nature of the service.
Affordability
Customers noted rising costs associated with wellness plans and expressed frustration over unexpected out-of-pocket expenses despite being enrolled in these plans.
Wait Times
Numerous reviews highlighted long wait times for appointments and check-ins, leading to dissatisfaction with the overall efficiency of the service.
- KHkathy haroDec 30, 20255.0I adopted a dog from an LA shelter and he had kennel cough and was on antibiotocs when I picked him up. Unfortunately they dont give you meds when you adopt from the shelter so we had to find an appt fast. I really appreciate the affordability here at Banfield and yhe doctor was so kind to our dog. We're going to come back for follow up puppy care. Thank you guys so much.
- NBNicole BrunoDec 22, 20252.0I have been a customer of Banfield for 6 years now, and I must say, past staff has always treated my fur baby with so much love and care. Within the past few months, the front desk staff at the Jefferson Blvd location has been so rude and disrespectful, and customer service has gone downhill as of this year. Prices for the wellness plans continue to increase year after year, and somehow, I'm still coming out of pocket with more expenses than I can count. I don't even know what this insurance plan actually covers with how much I still have to pay out of pocket. In the past, the kindness of the front desk staff made dealing with the inflated prices bearable, but lately, due to the lack of customer service at the front desk, it seriously has me reconsidering whether or not I want to continue being a customer in 2026.
- LJLetitia JonesDec 3, 20254.0The staff is great and thorough I have cane there and dealt with one person having a bad day but otherwise it’s been good
- DTDwayne TatnallNov 20, 20255.0My pet has received great attention and care from Banfield. I am grateful for the reminders and updates to keep my dog’s health together. She’s gotten comfortable coming in for services. Thank you!
- DMDenise MckenzieNov 12, 20255.0Great spot, awesome staff, the only thing I'd say is that it's so busy sometimes check-in/out takes a while. But honestly, it's worth it. My cat and dog are both very well taken care of at the Culver City location. :D
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the Banfield Pet Hospital Culver City hours of operation?
Banfield Pet Hospital Culver City is open Monday through Saturday from 8:00 AM to 6:00 PM and is closed on Sundays and certain holidays.
Does Banfield Pet Hospital Culver City provide emergency care services?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and referrals when necessary.
What types of veterinary services are offered at Banfield Pet Hospital Culver City?
Services include preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end of life care, microchipping, and DNA testing.
How can I schedule an appointment at Banfield Pet Hospital Culver City?
Appointments can be scheduled online via their website or through the Banfield app.
What is an Optimum Wellness Plan at Banfield?
It is an annual preventive care plan that includes exams, vaccinations, diagnostics, nutrition consultations, dental care, and more. Plans renew annually unless paid in full at enrollment.
Can I get remote veterinary care or advice from Banfield?
Yes, Optimum Wellness Plan clients can access 24/7 remote general pet care advice and triage support via Vet Chat on the Banfield app.
Is Banfield Pet Hospital Culver City LGBTQ+ friendly and do they require appointments?
Yes, Banfield welcomes LGBTQ+ clients and requires appointments for services.
What nearby pet stores can I visit before or after my appointment at Banfield?
PetSmart and Only Natural Pet are nearby pet stores where you can shop for pet supplies or grooming services.
Are there any coffee shops close to Banfield Pet Hospital Culver City for a quick break?
Yes, nearby coffee shops include Starbucks and Panera Bread, perfect spots for a break before or after your visit.
Can I take care of other errands around Banfield Pet Hospital Culver City?
Yes, there are several nearby places including Target Culver City for groceries and shopping, and CVS Pharmacy for medical and pharmacy needs.