Petco

4.3
649 reviews

About

Pet StorePet supply storeAquarium Shop
Visit your Costa Mesa Pet Store located at 1815 Newport Blvd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1815 Newport Blvd, Costa Mesa, CA
92627, United States

Hours

Reviews

4.3
643 reviews
5 stars
401
4 stars
115
3 stars
65
2 stars
27
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff friendliness is generally positive, with many customers praising helpful and knowledgeable employees, though some report rude or unprofessional interactions.

Grooming Services

Grooming experiences are mixed; while some customers are satisfied with the grooming quality and staff, others report poor service and mishandling of pets.

Store Condition

Many reviews highlight cleanliness and organization issues, with reports of dirty floors, unstocked shelves, and a chaotic shopping environment.

Product Availability

Customers frequently mention that the store is often out of stock on various items, leading to disappointment and inconvenience.

Overall Experience

While some customers enjoy their visits and find the store well-stocked and convenient, others express frustration over service delays and product availability.
  • NB
    Norman Balza
    Nov 13, 2025
    4.0
    Great for pets
  • EF
    Elsy A. Franco
    Nov 7, 2025
    5.0
    Love the friendliness of the staff
  • PM
    Pamela McBee
    Oct 24, 2025
    5.0
    I love Petco. I buyy cat food and toys there. They always have a good selection on cat food. I love to use the Sheba Pate for him bcuz I understand it's the best for kittens. And the staff are so friendly and helpful. The other day I was looking for a pipe cleaner for the waterfall thing he drinks from and an employee went and asked for me and then found me in the store and told me that they'd be getting them in and a couple days. Awesome customer service.
  • KG
    Karin G
    Oct 14, 2025
    1.0
    ⭐ -1 star I had a very disappointing experience today at Petco in Newport Beach. When I booked my grooming appointment, it was clearly for 2:00 PM — that was the only time that worked for me since I had a doctor’s appointment at 1:25. When I arrived at 1:57 PM, the employee, Amber, didn’t even greet me. She just asked what I needed, and when I said I had a bath appointment for my dog, she told me the appointment was for 1:45 and that I was 15 minutes late — meaning I had lost my spot. I am absolutely certain my appointment was for 2:00 PM, since I wrote it down in my planner while scheduling it over the phone. The way I was treated was extremely unprofessional — Amber was not friendly at all, didn’t smile, and spoke to me in a rude manner. The manager asked me is I want to reschedule with Amber.. thinking is this the person my dog is going get the bath with? … Amber didn’t help, didn’t show friendly attitude and of course My Molly is not going anywhere with this person On top of that, I’ve been buying my dog’s food from Petco online for over two years, spending more than $80–$100 per month, and today when I tried to use my rewards points, I was told I had none available. How is that possible after so long being a loyal customer?
  • SM
    Sheryl Meyer
    Sep 14, 2025
    5.0
    I needed to find a little more variety than at the grocery store.

Frequently Asked Questions About Petco

Does the Petco Costa Mesa location have a vet hospital?

No, Petco Costa Mesa does not have a full-service vet hospital.

Does Petco Costa Mesa offer vaccinations?

Yes, Petco Costa Mesa provides vaccinations.