Petco

4.3
651 reviews

About

Pet StorePet supply storeAquarium ShopPetco
Visit your Costa Mesa Pet Store located at 1815 Newport Blvd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1815 Newport Blvd, Costa Mesa, CA
92627, United States

Hours

Reviews

4.3
645 reviews
5 stars
403
4 stars
115
3 stars
65
2 stars
27
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff friendliness is mixed; while some customers praised helpful and friendly staff, others reported rude or unprofessional behavior, particularly in the grooming department.

Store Condition

Many reviews highlighted issues with cleanliness and organization, with several customers noting dirty floors, unstocked shelves, and a generally unkempt appearance.

Grooming Services

Grooming services received mixed reviews; some customers were satisfied with the results and staff, while others reported poor experiences and dissatisfaction with the grooming quality.

Product Availability

Customers frequently mentioned issues with product availability, including being out of stock on popular items and mislabeling of products.
  • MB
    Michael Brown
    Dec 10, 2025
    5.0
    My go-to go pet products!
  • NB
    Norman Balza
    Nov 13, 2025
    4.0
    Great for pets
  • EF
    Elsy A. Franco
    Nov 7, 2025
    5.0
    Love the friendliness of the staff
  • PM
    Pamela McBee
    Oct 24, 2025
    5.0
    I love Petco. I buyy cat food and toys there. They always have a good selection on cat food. I love to use the Sheba Pate for him bcuz I understand it's the best for kittens. And the staff are so friendly and helpful. The other day I was looking for a pipe cleaner for the waterfall thing he drinks from and an employee went and asked for me and then found me in the store and told me that they'd be getting them in and a couple days. Awesome customer service.
  • KG
    Karin G
    Oct 14, 2025
    1.0
    ⭐ -1 star I had a very disappointing experience today at Petco in Newport Beach. When I booked my grooming appointment, it was clearly for 2:00 PM — that was the only time that worked for me since I had a doctor’s appointment at 1:25. When I arrived at 1:57 PM, the employee, Amber, didn’t even greet me. She just asked what I needed, and when I said I had a bath appointment for my dog, she told me the appointment was for 1:45 and that I was 15 minutes late — meaning I had lost my spot. I am absolutely certain my appointment was for 2:00 PM, since I wrote it down in my planner while scheduling it over the phone. The way I was treated was extremely unprofessional — Amber was not friendly at all, didn’t smile, and spoke to me in a rude manner. The manager asked me is I want to reschedule with Amber.. thinking is this the person my dog is going get the bath with? … Amber didn’t help, didn’t show friendly attitude and of course My Molly is not going anywhere with this person On top of that, I’ve been buying my dog’s food from Petco online for over two years, spending more than $80–$100 per month, and today when I tried to use my rewards points, I was told I had none available. How is that possible after so long being a loyal customer?

Frequently Asked Questions About Petco

Does the Petco Costa Mesa location have a vet hospital?

No, Petco Costa Mesa does not have a full-service vet hospital.

Does Petco Costa Mesa offer vaccinations?

Yes, Petco Costa Mesa provides vaccinations.