All Bay Animal Hospital

Reviews

• SR

  Safari Run

  Jan 8, 2024
  1.0
  I took my dog there for nail trimming. They charged me $82 (it is $25-$40 in other vet hospitals). They had cut through the nail quicks which is extremely painful to the dog. I only realized when I got home. Poor thing walked in nasty puddles and the staff had not told me about their mess up. They charged me a restraint fee wothout asking me first, but still could not do the job properly. This is another way to charge people extra nonsense $. When I saw the invoice, called and complained they said ‘manager’ will follow up with you. No call backs. I am not going back there. Very very poor and unprofessional service. Their service has nosedived since the previous owner retired. It is all about finding ways to charge you for services that would not make any sense. They take advantage of the fact that you love your pet and would spend a few extra $ to keep them healthy.
• LH

  Laura Hill

  Dec 9, 2021
  5.0
  The team at All Bay including Dr. Hou have been wonderful during a difficult time for my cat. He needed his teeth cleaned and ultimately needed teeth extractions. They were very clear with their explanations, both of care and of costs. I came to them for great care for my cat at a more affordable cost, and that’s what I found at this office. I had concerns about his recovery and the staff was always polite and helpful. Dr. Hou was so kind about answering all my questions and I could tell she truly cared about my cat’s wellbeing. He’s doing great now and I am grateful for all they did.
• KS

  Ken Stanley

  Aug 25, 2021
  1.0
  Don't go here
• KH

  Kiara Hernandez

  Jul 31, 2020
  5.0
  I took my very skittish dog Mars in to get his shots and they managed to even cut his nails which I can't even do. They will work with you and call you before they do anything which I think is absolutely wonderful. 10/10 would come in again.
• MC

  Madonna Crouse

  Mar 2, 2020
  1.0
  I hade just moved to the area and my elderly Chihuahua’s heart disease seemed to be getting worse, so I was happy they could get me in same day. I had given them my previous vet’s info so they could get Oso’s medical records. I had forgotten it was a Monday & my previous vet office is closed on Monday. One of the ladies asked me for a new number and I gave her the only number I have. She told me the vet office had no record of me, Oso, or his doctor. Thats when I remembered the office was closed on Monday. I let her know and she didn’t say anything else to me but I could hear her, from the waiting room, discussing loudly how the the vet clinic had never heard of me and never heard of the doctor. I attempted to call the old clinic 5 times, wondering who she could have talked to. All I got was the message that the office was closed and the stating the business houses. There is only one doctor at our previous clinic, so there is no way they she contacted someone at the clinic who never heard of our doctor. I’m sure she called the wrong clinic on accident and it was some kind of miscommunication but we waited and waited and waited and while I waited I found another clinic that could see my sick furbaby today, so I cancelled the appointment. I was just getting bad vibes from the sloppy, bad customer service situation, so I went somewhere else. I don’t know how there vets are, though.

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