Family Pet Hospital

Reviews

• JR

  Jack The Roofer

  Feb 20, 2026
  5.0
  Puppy care
• PP

  pamela

  Feb 10, 2026
  5.0
  Always take great care of our pets. Very friendly staff. Kind doctors
• DS

  Diane Scalice

  Jan 31, 2026
  5.0
  They are the best! they give you alternatives, they will tell you the likelihood of success. They are reasonably priced. They get you in fast and super friendly. I love Family Pet Hospital.
• MM

  Mountain Minuets

  Jan 30, 2026
  5.0
  Got an appointment next day, they cleaned up my kitten when he had an accident in his carrier, cleaned the carrier and the services were priced extremely competitively! My boy got vaccinated, dewormed, flea/tick treated Fiv/felv tested for around 150. Will definitely be taking all my critters here!
• CW

  Cindy Wiechmann

  Dec 29, 2025
  1.0
  I have been bringing my two dogs here for about 4 years with no real issue. Unfortunately, we had to make the difficult decision to cross over one of our 11 year old furbabies on the 15th of December. Here's where everything went bad. We were put in a room and then forgotten about for over 20 minutes. The tech came in and said the girls didn't tell her she had a room. Then the vet came in, we never saw him before, and he just kept mumbling. We had to ask him to repeat himself. After examining our dog, who has suffered seizures for over a year, he stated he felt a mass in her tummy. She had other symptoms as well which brought us in-in the first place. He then proceeded to give us our options all the while with his hand on the door knob like he couldn't wait to be done with us. Once we made the most difficult decision of my life, they took our baby out of the room to put a catheter in. After 10 minutes I could her a bunch of talking and laughing going on in the front so I opened the door to make sure the candle was lit (they light it when a pet is being put down for people to be quiet during this time) and it was but the girls out front were giggling and laughing until they saw me. This was inappropriate and unprofessional. I went back in the room and we waited another 30 agonizing minutes until my husband finally asked what was going on. We were finally told they were having an issue putting in the catheter. The rest went as expected. Fast forward to 12/24 when they told me her ashes would be returned, I called 3 times that morning to make sure. They assured me. They were closing early, which I understand being christmas eve but told me the delivery would for sure be there before 2pm. I went in just before they were closing because I hadn't heard anything and they told me I wasn't getting her ashes back that day. Obviously I was upset after waiting all day and one of the girls got defensive and said they cant control when the delivery comes very rudely. I said no, but you could have at least made a phone call to the crematorium especially after I called 3 times earlier before telling me she was going to come. As I was driving home, they called and said because I ordered a pendant with her ashes in it-it could take another couple of weeks. I told them they should have told me this and I would have cancelled the pendant but they said they weren't made aware of it until they ordered it. I said they still should have called me and also this could not have been the first time someone ordered something extra for them to not know about the delay. I was then told they would contact the crematorium on the 26th when they return first thing in the morning. I sent an email asking to speak with a manager about our experience. Fast forward to the 26th, I called about 10:15 am and the same girl told me she was busy and basically will get to it when she gets to it. I said they act like they dont care and to let me know what crematorium they use. I called the crematorium, which for some reason is over two hours away. They told me they never heard from my vets office. Not once. I made arrangements to drive there to pick my dogs remains up. While there, they told me that ordering the pendant doesn't hold up getting remains back. They also said they still hadn't heard from my vets office. As I was driving home, over two hours, the vets office called and said they called the crematorium and were trying to get my dogs remains delivered. I told them that I just picked them up an hour earlier. Finally, I heard enough. I then asked that they have both my dogs records printed for me to pick up. Fast forward to today. I get a text that the records are ready. I go to pick them up and the manager of this office was on phone, saw me and just handed the records to me over her computer without even acknowledging me. This was the most difficult thing I ever had to go through and the unprofessional way it was handled was horrific.

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