🚩🚩🚩15 YEARS OF RED FLAGS🚩🚩🚩
Two horrible experiences here +10 years apart - BOTH for price gouging and lack of complete care. Also, did not provide the results of lab work after repeated emailed requests, until I contacted my bank to dispute the charge due to lack of evidence for the service. (So note, the office is well aware of my grievance, despite any response to this review to "contact them" or "provide the best service")
DO NOT patron if you have a sick, elderly, or high-need animal.
Okay for ongoing care.
This office neglected to identify the underlying cause behind TWO UTIs for TWO dogs, +10 years apart, due lack of diagnostics, awareness and communication with the owner.
One dog had a biological/genetic problem (identified by another vet) that led to recurring UTIs - this would have been seen via imaging that was done at Sylvan Corners.
Most recently, my elderly dog presented with seizures that were ultimately due to a UTI (identified by Sylvan Corners, Dr. Ahren). However, cause of the infection was entirely missed (benign prostatic hyperplasia - identified by a new vet), EVEN THOUGH, it is seen via ultrasound, WHICH IS HOW THEY COLLECT THE URINE FOR TESTING (my new vet was able to see the signs via an ultrasound exam).
I spent +$1,000 here in less than a month, only for them to try to manipulate me to spend more. AND they didn't even have the correct course of treatment to even solve the problem.
It's a fine vet office for non-issue appointments, but if you value a vet who will listen and work with you, or even one whose face you will see, then consider elsewhere.
Also to note - my dog had his puppy shots/exams here 15 years ago and they don't have his records. Years ago it was posted they changed ownership, hence the second chance, but based on the repeated experiences, they likely only changed certain aspects of "ownership" and probably electronic systems.