Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Citrus Heights provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.2
217 reviews
5 stars
142
4 stars
33
3 stars
7
2 stars
6
1 star
29
What are people saying?
AI-generated from recent customer reviews
Staff Care
Customers consistently praised the staff for being friendly, caring, and knowledgeable, creating a welcoming atmosphere for pets and their owners.
Wellness Plans
Many reviews highlighted the benefits of the wellness plans, which provide financial relief and comprehensive care for pets.
Communication Issues
Several customers reported problems with communication, including long wait times, difficulty reaching staff, and issues with appointment scheduling.
Mixed Experiences
While many customers had positive experiences, there were notable complaints regarding negligence and poor service, particularly in urgent situations.
Location Convenience
The clinic's location inside PetSmart was appreciated for its accessibility, though some customers noted issues with parking and wait times.
- MBMelissa BelnapOct 8, 20254.0My dog has been going here since he was 8 weeks old. They have been taking care of him so well.
- RSRoxanna SpragueSep 15, 20255.0Daisy Noel is my 4th Standard Poodle to have Banfield' s excellent professional and loving ❤️ care. Our favorite doctor was Dr. Gail Sanders. We do like Dr Ellis, but we haven't seen her as much. She stays very busy. All of staff are wonderful and appear to be happy. And that makes Banfield our HAPPY PLACE ! 🐩🥰 Thanks for checking on us. Happy Fall season🎃🧅🧉🥧
- SASharyn AcostaSep 12, 20255.0Banfield's healthcare plan for your dog is wonderful. I don't have to worry about having enough money to pay for visits. As all the visits are paid for and all the medication are at a discount and well as so many other services are either incl.udes in the plan or discounted. they take extra steps to ensure your pet stays healthy. and you could tell that they really care for pet
- LELina EstesJul 18, 20255.0Great experience
- BSBrandy SadlerJul 15, 20255.0I was able to get my dog in the same day for an office visit and the staff is incredibly friendly every time I bring him in.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Citrus Heights offer?
Banfield Pet Hospital provides preventive care, vaccinations, dental care, parasite control, nutritional counseling, microchipping, spay/neuter services, DNA testing, and end of life care for pets.
What are the operating hours of Banfield Pet Hospital in Citrus Heights?
Banfield Pet Hospital is open every day from 9:00 AM to 6:00 PM, but it is closed on major holidays including Thanksgiving Day, Christmas Day, and New Year's Day.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services, but you can call during hospital hours for urgent care advice and referrals to emergency hospitals if needed.
Can I schedule an appointment with Banfield Pet Hospital online?
Yes, you can schedule an appointment online through their website or via the Banfield app available on iOS and Android.
What is included in the Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan includes annual preventive care such as full exams, vaccines, screenings, dental care, and nutritional consultations, with discounts on treatments but it is not insurance.
Can I get veterinary care online from Banfield Pet Hospital?
Yes, Banfield clients with Optimum Wellness Plans can get 24/7 remote pet care advice and triage support via Vet Chat™ on the Banfield app.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you visit with your pet, drop-off appointments where you leave your pet for care, and virtual visits for Optimum Wellness Plan members.
What nearby pet-related stores can I visit around Banfield Pet Hospital?
Nearby you can visit PetSmart for pet products and services, which can complement your visit to Banfield for veterinary care.
Are there any nearby places where I can relax or get a massage near Banfield Pet Hospital?
Yes, Massage Sacramento and Sunrise Chiropractic are nearby and offer massage and chiropractic services which might be a relaxing stop before or after visiting Banfield Pet Hospital.
What local dining options are available near Banfield Pet Hospital in Citrus Heights?
Nearby dining options include Beach Hut Deli, Pizza Hut, and A Wig Galleria, ideal for grabbing a meal before or after your pet’s appointment.