Petco

4.5
684 reviews

About

Pet StorePet supply storeAquarium ShopPetco
Visit your Chula Vista Pet Store located at 878 Eastlake Pkwy for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
878 Eastlake Pkwy, Chula Vista, CA
91914-4518, United States

Hours

Reviews

4.4
674 reviews
5 stars
458
4 stars
124
3 stars
56
2 stars
9
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, although some reported issues with understaffing and long wait times.

Product Availability

Customers noted a good selection of products, but some expressed disappointment with the availability of specific items and sizes.

Grooming Services

While some customers had positive experiences with grooming, others reported dissatisfaction with the quality of service.

Online Experience

Several customers faced challenges with online orders and pickups, indicating a need for improvement in the online shopping experience.

Pricing Concerns

Some customers felt that prices were higher compared to competitors, leading to dissatisfaction with perceived value.
  • KK
    Kris
    2 days ago
    5.0
    Very nice and helpful employees, and very cute and pretty birds.
  • AD
    Ae DiMatteo-Riggs
    6 days ago
    5.0
    I received an email.coupon.for 20% off online or in-store purchase petco also had a promo of 20% off but was more restrictive than mine . My barcode that was generated thru my email was not letting me have the discount . Both cashiers working at my checkout time were unable to.guarantee the 20% savings . Manager took over my sale and after lengthy attempts to figure the issue , took it upon himself to ensure I received my savings for all eligible items since it was a legit promotion .Im so glad this worked in my favor . It was a savings of 14 and that I so appreciated . I will continue to shop this store for all my dogs needs . Thank you for listening to me and crediting me the savings .
  • MR
    M R
    Jan 4, 2026
    3.0
    I don’t understand what is going on with this store. I have been a frequent customer since they opened this location . We purchased many birds and supplies, our first aquarium and many, many fish over the years. Our dog was groomed regularly, and we indulged him with his wardrobe, toys and great selection of high quality food he didn't vomit on my rug ! I am writing to ask why this location has fallen into a run down, dirty dump. It smells, its flithy, layers of dust and cobwebs . Ragged displays either empty, partially filled. So cluttered stuff is falling into the aisles. I first begun to notice this change about five years ago, and it has only gotten worse. What a shame you know longer feel that the customers deserve better.
  • AK
    Allison Kaastra
    Dec 22, 2025
    1.0
    we came into the store because we tried making an online purchase to use the discount pick up option. The website said they were out of the cat food we wanted to order. FYI the website is a pita to use anyway. So we went in and guess what they had in stock? so we got the food we wanted but did not qualify for the discount because we couldnt order it oneline. Boo! :(
  • CN
    Courtland Nickel
    Dec 18, 2025
    5.0
    Not only is the selection here fantastic but the employees were extremely helpful as well.

Frequently Asked Questions About Petco

Does the Petco Eastlake location have a vet hospital?

Yes, Petco Eastlake has a full-service vet hospital.

Does Petco Eastlake offer vaccinations?

Yes, Petco Eastlake provides vaccinations.