Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - South Chula Vista provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.4
226 reviews
5 stars
165
4 stars
31
3 stars
9
2 stars2
1 star
19
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for being friendly, welcoming, and compassionate towards their pets.
Service Quality
While some reviews highlighted excellent service and care, others reported unprofessional behavior and pressure to purchase unnecessary services.
Communication Issues
Several customers experienced poor communication regarding treatment plans and billing, leading to confusion and dissatisfaction.
Pricing Concerns
Multiple reviews mentioned high prices and feeling pressured into costly treatments, with some customers expressing dissatisfaction with the value received.
Mixed Experiences
Overall, experiences varied widely, with some customers having fantastic visits while others reported significant issues with care and service.
- TFTimothy FranklinDec 18, 20255.0I had a wonderful experience at Banfield Pet Hospital with my dog, Cielo. The drop-off process was seamless and stress-free, and the receptionist was incredibly helpful. I was particularly impressed when the veterinarian called me after the appointment to go over Cielo’s blood work and overall health. They answered all my questions thoroughly and showed genuine care for my pet. I highly recommend Banfield Pet Hospital for anyone looking for professional and compassionate care for their pets.
- DMDavid MartinezDec 10, 20255.0Excellent service
- AEAmelia EsparzaDec 3, 20255.0Love them best staff ever
- JLJennilee LeoncioNov 12, 20255.0Love their staff! Always so welcoming and very friendly. I trust the care they provide my pet!
- NDNatalie DiamondSep 24, 20255.0From check-in to check-out, our visit was absolutely amazing! This was my first time at this clinic, and I found a coupon online for a free first visit—so we decided to give it a try. I’m so glad we did! Everyone we encountered was kind and welcoming to my furry friend. Check-in was smooth and attentive, and the nurse who prepped us for the vet was incredibly knowledgeable, friendly, and answered all of our questions with care. Then we met Dr. Brenda Cotto López—she was wonderful! My pet tends to be nervous around strangers, but she was so patient and gentle. She took her time with him, made sure he was comfortable, and thoroughly explained everything from diet to flea prevention and heartworm disease. I felt completely at ease and never rushed. Overall, it was a fantastic experience. I left feeling confident and well-informed. I would absolutely recommend this clinic—and especially Dr. Cotto López—to any pet parent looking for compassionate, knowledgeable care!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in South Chula Vista offer?
Banfield Pet Hospital offers comprehensive veterinary services including routine vaccinations, microchipping, dental and surgical care, preventive care, nutrition and behavioral counseling, parasite control, and DNA testing.
Are emergency care services available at Banfield Pet Hospital?
No, Banfield Pet Hospital does not provide emergency care services, but you can call during hospital hours for urgent care advice and possible referrals. For emergencies outside these hours, please contact your local emergency hospital.
What are the operating hours of Banfield Pet Hospital in South Chula Vista?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and is closed on Sundays and major holidays.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online through their website or by using the Banfield app available on iOS and Android platforms.
Does Banfield offer online veterinary care or consultations?
Yes, clients with Optimum Wellness Plans can access remote pet care advice and triage support 24/7 through Vet Chat™ available on the Banfield app.
What is included in Banfield's Optimum Wellness Plans?
Optimum Wellness Plans include annual preventive care such as head-to-tail exams, vaccinations, early diagnostic screenings, nutrition consultations, and dental care, with automatic annual renewal unless paid in full.
Is Banfield Pet Hospital welcoming to all customers, including LGBTQ individuals?
Yes, Banfield Pet Hospital openly welcomes LGBTQ+ customers and values inclusivity.
What are some nearby places to Banfield Pet Hospital that I can visit before or after my appointment?
Nearby places include PetSmart for pet supplies and grooming, Chula Vista Crossings shopping center for various shopping needs, and Panda Express if you're looking for a quick meal.
Are there pet grooming services near Banfield Pet Hospital in South Chula Vista?
Yes, nearby pet grooming services include PetSmart and Palm Ridge Grooming Gallery, both located close to the hospital for convenient grooming needs.
Can I find pet-friendly shopping and dining options near Banfield Pet Hospital?
Yes, near the hospital you can visit retail and shopping centers like Kohl's and Dollar Tree, and enjoy dining options such as In-N-Out Burger, Souplantation, and Panda Express.