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TLC Animal Clinic

4.5
(196 reviews)

Business Details

2575 Chino Hills Parkway, Chino Hills, CA
91709, United States
(909) 606-1588
https://tlcanimalclinic.com

About

Animal HospitalVeterinarianVeterinary PharmacyPet Vet Care Centers
TLC Animal Clinic is a full-service pet hospital that offers a range of preventive and medical services for cats and dogs in Chino Hills and the surrounding areas. From preventive care and surgery to geriatric care for senior pets, our broad and varied service offering can meet all of your pet's health needs whether your companion animal is young or old.

Details

  • Requires appointmentAvailable
  • RestroomAvailable
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomAvailable

Location

TLC Animal Clinic
2575 Chino Hills Parkway, Chino Hills, CA
91709, United States

Hours

Reviews

4.5
196 reviews
5 stars
165
4 stars
7
3 stars
3
2 stars
3
1 star
18

What are people saying?

AI-generated from recent customer reviews

Staff Kindness

Many customers praised the staff for their kindness, professionalism, and genuine care for pets.

Veterinary Care

The veterinarians, particularly Dr. Kim and Dr. Lee, received high marks for their thoroughness, knowledge, and compassionate treatment of animals.

Customer Service Issues

Some reviews highlighted issues with front desk communication and long wait times, indicating a need for improvement in customer service.

Mixed Experiences

While many customers had positive experiences, there were notable negative reviews regarding specific incidents and staff interactions that affected overall satisfaction.

Long-Term Loyalty

Several customers expressed long-term loyalty to the clinic, citing years of satisfactory service and care for their pets.
  • SK
    Sharon Kim
    Jan 23, 2026
    5.0
    Today, a front desk lady with long black hair and long eyelashes (name starts with “V,” I wish I could remember 😩) was exceptionally kind and professional. She listened carefully and explained everything clearly, even though I don’t always express myself well. I also saw her treat an elderly man with a handicap with the same patience and kindness. She handled everything efficiently and left a very positive impression.
  • ED
    Elizabeth Duncan
    Jan 16, 2026
    5.0
    Love them there. Always get me in when needed. The staff and drs are always kind.
  • CH
    Christine Henderson
    Jan 7, 2026
    5.0
    I have taken my dog, Coco, to TLC Clinic for the last three years for vaccinations, allergies, and Dr consultation. My concern for this visit was for allergies and the joints in legs. Dr Erin Park did a thorough exam of Coco ‘s joints and there were no issues with her joints. We discussed her allergies and it was decided that she would remain on her current regiment along with products to soothe her paws. The TLC team are knowledgeable and they care about your pets.
  • MM
    Michel Pinky McCormick
    Nov 11, 2025
    5.0
    We've been going to TLC animal hospital for years now and they have been the best vets for miles! Even when the doctor changes, they find fabulous doctors and they care about their patients and the front desk. People are wonderful and care about you and your pets. We have three, one adorable very full care cocker spaniel, an older Himalayan Siamese and a little wild cat that they've taken care of wonderfully and tenderly and helped get us through all of our needs with love 🐾💞🤗
  • KK
    koktan_
    Oct 7, 2021
    3.0
    I took my dog here for neutering. My usual vet is a low-cost vet but was fully booked for a while, so I decided to try this place out. This place is not a low-cost vet, so it wasn’t a cheap procedure. With that fact, it wasn’t the best experience. The employees didn’t seem the happiest bunch. When picking up my dog, the vet didn’t greet me. I asked the front desk lady various post-op questions which resulted in stares. I thought maybe she couldn’t hear through my mask, but the vet was around the corner and answered some of them. She stayed around the corner and didn’t come over. The post op sheet didn’t exactly match what the front desk lady was saying so I had to clarify a lot. I was asked to book an appointment for 10 days out to get my dog’s sutures removed. But, good thing the vet heard and told me they’re self-dissolving. How was there confusion there? I asked about my dogs excessive tears before surgery. The vet prescribed him antibiotic drops. I asked the front desk lady what the drops were for. And she’s like, antibiotics for the eyes. Then there was some back and forth. I’m like I know what antibiotics are. What are they prescribed for? The vet heard and told me for his eyes because I asked about his tears earlier, and sometimes tears are due to infection but his eyes looked okay anyways. I said he’s always had excessive tears, and was just wondering if there’s a solution. Nope. Then she walked away farther around the corner. If the vet did the post op, most of this would’ve been clarified without all my questions. I decided not to give him the eye drops because she said his eyes looked fine. Is she overprescribing to help with my worries? I don’t believe in using antibiotics unless it’s needed. (That’s how you get super strains!). But, my dog has gotten an eye infection before, so I decided to keep it in case, especially since I already paid. I said my thoughts out loud to the front desk lady and didn’t get any response. I wish they reminded me of my appointment. I didn’t get an appointment card. Or a call or text reminder. I had it on my calendar but I like to double check the night/day before. Before I realized that I didn’t double check, it was evening and the vet was closed. To summarize, if the vet did the post op discussion, most of these little things wouldn’t have happened and wouldn’t have summed up to such a not positive experience. I even called days before asking about what non low-cost vets do differently versus them. I was ready to change to a regular vet after reading how low cost vets can sometimes cut corners are doing some google research. But my usual low cost vet is great, which I chose for proximity, not costs. They aren’t in the best part of town, but their employees are the happiest bunch even with all the solicitors outside. They greet my dog with love. The vet always shows up with my dog when my dog is finished and goes over all post-op/appointment notes with me, ready to answer questions. All I learned from this is that low-cost vets don’t cut corners.

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