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Petco

4.1
(958 reviews)

Business Details

1962 E 20th St, Chico, CA
95928, United States
(530) 801-6355

About

Pet StorePet supply storeAquarium ShopPetco
Petco is your trusted pet store near you in Chico. Visit your local Petco at 1962 E 20th St for quality pet food, supplies, and essentials for dogs, cats, and other pets. This convenient pet supply store offers everything from everyday nutrition to toys and treats. If you’re searching for dog food near you or reliable pet supplies, our knowledgeable team is here to help you choose what’s right for your pet. This Petco location also offers Full-Service Grooming, Dog Training, Vaccination Clinic, Hospital, Aquatics Department, Self-Service Dog Wash, making it a one-stop pet shop for products and services. Visit your Chico Petco today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1962 E 20th St, Chico, CA
95928, United States

Hours

Reviews

4.1
958 reviews
5 stars
490
4 stars
231
3 stars
125
2 stars
44
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, with specific mentions of employees going above and beyond to assist.

Store Cleanliness

The store is generally reported as clean and well-stocked, contributing to a positive shopping experience.

Animal Care Concerns

Several reviews raised serious concerns about animal welfare, particularly regarding the condition of fish tanks and the treatment of pets.

Veterinary Services

Mixed feedback on the Vetco clinic, with some customers expressing dissatisfaction with the service and care provided.

Product Availability

Customers noted issues with stock levels, mentioning that certain items were frequently out of stock.
  • EK
    Erin Kennedy
    3 days ago
    2.0
    Corporate screws chains and makes them run on bare minimum staff. Customer service suffers because of it. Unfortunately I'll be looking for my pet products elsewhere from now on.
  • KC
    Kayla Conley
    4 days ago
    1.0
    I have attempted to purchase Frank the yellow Mbuna lab that is being kept in the bottom of their aquatic plant tank for years now. This fish has been here for over two years and I’m always told that frank is too aggressive to be sold, however the employees never ask what setup I have, or of my ability to care for Frank. They belittle me by saying I couldn’t give frank the attention he needs. I am an avid fish hobbyists with 6 tanks currently. I have both an empty 75 gallon and an over stocked Mbuna tank, for those unaware over stocking greatly limits aggression. My household spends about 6 hours a week doing water changes and fish maintenance. I know we could give frank a better home than he has now, yet I’m never allowed even a conversation. The employees all get incredibly rude when I ask to buy frank and state he’s their mascot. These fish require at minimum 55 gallons and prefer to have a rock hardscape to hide in. Petco is keeping this fish in what I would estimate to be maybe 30 gallons with no hardscape to hide under. I don’t understand why the employees aren’t attempting to rehome Frank, based on my research y’all’s policy is to only refuse sales if the customer can’t or won’t properly care for the pet, that is not the case here. They were even rude to my daughter when she told them it was her birthday all bc we wanted to buy Frank
  • RH
    Renee Hauge
    Feb 23, 2026
    5.0
    Helpful sales clerks. Bought a brand of cat food recommended by staff. My cat has never been happier and healthier
  • DC
    Devran Cengiz
    Feb 22, 2026
    1.0
    They are mad for some reason they can barely talk to you,they are not even nice to a little kid
  • CJ
    Carolyn Jarvis
    Feb 10, 2026
    4.0
    I went to our local Petco for a cat litter they had online, as I needed it immediately. They don't carry it in the store. I was helped by two employees to pick out a similar litter.

Frequently Asked Questions About Petco

Does the Petco Chico location have a vet hospital?

Yes, Petco Chico has a full-service vet hospital.

Does Petco Chico offer vaccinations?

Yes, Petco Chico provides vaccinations.

Brand Certified Facts from Petco

Petco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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