Business Details
About
Pet StorePet supply storeAquarium Shop
Visit your Chico Pet Store located at 1962 E 20th St, Suite 150 for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
936 reviews
5 stars
476
4 stars
228
3 stars
125
2 stars
41
1 star
66
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the staff for being friendly, helpful, and knowledgeable, although some reported rude interactions.
Animal Care Concerns
Several reviews highlighted serious concerns regarding the care and condition of animals in the store, particularly fish and reptiles.
Customer Service Issues
There were mixed experiences with customer service, with some customers reporting excellent service while others faced disorganization and unprofessional behavior.
Cleanliness and Organization
The store was generally noted as clean and well-stocked, but some customers reported issues with product availability and cleanliness in specific areas.
Grooming Services
Grooming services received negative feedback for frequent cancellations and poor customer service, despite some positive experiences.
- CHCharity Hansen4 days ago5.0Lots of supplies and pets great customer service and very pet friendly
- SLSaveth LanOct 30, 20255.0Good and clean store. Always have friendly staff to help out.
- JLJohn LundquistOct 13, 20255.0I had such a nice interaction with one of your employees when she checked out my purchases. Her name is Katelyn. Such a warm, friendly, interested and positive person. Good customer service is rare, so when you experience it, it stays with you.
- KKK.C.Oct 13, 20251.0Shut this place down immediately. The animal cruelty is the worst I have ever seen in any pet store, even when compared to other locations. The birds have frayed feathers and improperly clipped wings, and they seem lethargic. But this doesn't even compare to the state of the fish tanks. They're full of toxic algae and the water is so thick that you can't see all the way through it. They leave dead fish in the tanks for so long that you'll find several laying at the bottom of the tank instead of floating at the top, while the few fish left alive miserably swim around them. Even the algae eaters die in those disgusting, horrific tanks. I had never seen a fish tank so bad in my entire life until I went to this store. I walked right out after seeing it. DO NOT GIVE THESE PEOPLE YOUR MONEY. Edit after the response from Petco: "Please contact us directly" lmao what a joke. You have all of the information you need right here. A phone call is unnecessary. If you show such "unwavering" dedication towards the wellbeing of your animals, you should be taking action without even needing a phone call. Your corporate dancing disgusts me. Try actually doing something about this animal cruelty, rather than just trying to save face by pretending to care. Take it seriously by demonstrating change.
- PCPatricia CoxSep 26, 20255.0Glad to know I can get my prescription dog food at Petco. After buying the food yesterday, I thought I was one short when I got home. Called the store, no questions asked, employee Chuck said he would make sure I could come in and get my missing can. At $5 per can, I was very relieved and grateful.
Frequently Asked Questions About Petco
Does the Petco Chico location have a vet hospital?
Yes, Petco Chico has a full-service vet hospital.
Does Petco Chico offer vaccinations?
Yes, Petco Chico provides vaccinations.
Does Petco Chico offer curbside pickup?
Yes, curbside pickup is available at Petco Chico. All of our products that are eligible for store pickup will show this option on the product's detail page.
How much are hamsters and guinea pigs at Chico Petco?
Hamster and guinea pig prices vary by location. Call your Chico Petco at 5308016355 to check for pricing and availabilty in your store. Or visit ourcompanion animal website for more information on small companion animals.
Does Petco Chico sell dogs?
No, Chico Petco does not sell dogs or cats. However, with the Petco Love program partnered with local animal welfare organizations, you have the opportunity to meet dogs and cats available for adoption at your neighborhood Petco store.
What services does Petco Chico offer for pet health?
Petco Chico offers a full-service vet hospital and vaccination services to keep your pets healthy.
Where is Petco Chico located?
Petco Chico is located at 1962 E 20th St, Suite 150, Chico, CA 95928.
What are the opening hours of Petco Chico?
Petco Chico is open Monday through Saturday from 9:00 AM to 9:00 PM and on Sunday from 9:00 AM to 7:00 PM.
Does Petco Chico offer curbside pickup for orders?
Yes, Petco Chico offers curbside pickup for eligible products, visible on the product detail page.
Does Petco Chico sell dogs or cats?
No, Petco Chico does not sell dogs or cats, but you can adopt pets through the Petco Love program at the store.
How can I inquire about the prices of small pets like hamsters or guinea pigs?
Prices vary by location; please call Petco Chico at 530-801-6355 for pricing and availability.
What payment methods are accepted at Petco Chico?
Petco Chico accepts debit cards, credit cards, and mobile NFC payments; cash is not required.
Is Petco Chico accessible for wheelchair users?
Yes, Petco Chico has wheelchair accessible parking, entrance, and restrooms for your convenience.
What nearby places can I visit after shopping at Petco Chico?
Nearby you can visit Vetco Vaccination Clinic for pet services, Boot Barn for clothing needs, and HomeGoods for furniture and home goods shopping.
Are there other pet-related services near Petco Chico?
Yes, Vetco Total Care Animal Hospital is nearby for veterinary services, and there's another Petco offering dog training services close by.