Petco

4.4
163 reviews

About

Pet StorePet supply storeAquarium Shop
Visit your Carlsbad Pet Store located at 3421 Via Montebello for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
3421 Via Montebello, Carlsbad, CA
92009, United States

Hours

Reviews

4.4
159 reviews
5 stars
111
4 stars
25
3 stars
8
2 stars
1
1 star
14

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, with specific mentions of employees going above and beyond to assist.

Grooming Services

Mixed reviews on grooming services; while some customers were satisfied with the results, others reported issues with incomplete grooming and poor service.

Product Availability

Customers appreciated the variety of products available, though some noted that certain items were frequently out of stock.

Store Cleanliness

The store was generally described as clean and well-organized, contributing positively to the shopping experience.

Negative Experiences

A few customers reported negative interactions with management and staff, leading to dissatisfaction and a reluctance to return.
  • JA
    Jade Agapay
    Oct 16, 2025
    5.0
    This location is very close to us. We come here every week to restock our beardie’s food and essentials. The sales associates are always so nice, helpful, and informative.
  • GP
    George Pardo
    Sep 19, 2025
    4.0
    People are great, the product offering is great, K9 Padres promo is great. I think the app sucks.
  • DF
    Debi Fisher
    Sep 9, 2025
    5.0
    Extremely helpful in trying to resolve my gift card issue. Had so much patience to work through what needed to be done.
  • WB
    William B
    Aug 25, 2025
    5.0
    Call Petco this is probably the fifth pet co I've called in the fourth pet I've stopped at looking for something they've all been very very friendly and helpful today "Chase" helped me on the phone look stuff up with SKU took his time to go look around out back when I'm sure he was busy I appreciate "Chase" helping me even tho they didn't have what I needed. I give Chase 5 stars as well as Petco!
  • AH
    Amy Herbert
    Aug 21, 2025
    3.0
    Employees are always friendly at this location however there are times that I find it difficult to be attended to when picking up live mice feeders or crickets. I wish there was a better process to receive customer service. I am often waiting around trying to find staff to be able to attend to me and then sometimes told to wait for someone else to be available etc. this becomes time consuming and makes me feel like I am being disruptive to the employees that are working. I have been to many other locations and have had a similar experience.

Frequently Asked Questions About Petco

Does the Petco Carlsbad location have a vet hospital?

Yes, Petco Carlsbad has a full-service vet hospital.

Does Petco Carlsbad offer vaccinations?

Yes, Petco Carlsbad provides vaccinations.