Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Campbell provides quality and attentive health and wellness care for dog, cat and small animal pet patients in the greater San Francisco area. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
242 reviews
5 stars
145
4 stars
34
3 stars
13
2 stars
6
1 star
44
What are people saying?
AI-generated from recent customer reviews
Diagnosis Issues
Several customers reported misdiagnoses leading to delayed treatment and increased costs for their pets.
Customer Service
Mixed feedback on customer service; while some praised the staff's friendliness, others experienced rudeness and poor communication.
Appointment Availability
Customers expressed frustration with long wait times for appointments and issues with scheduling.
Care Quality
While some reviews highlighted excellent care and compassion from staff, others criticized the quality of care and attention given to pets.
- MBMolly BoudreaultDec 19, 20251.0I brought my dog to Banfield Hamilton because he had foul-smelling anal leakage (a classic sign of anal gland issues). They examined him, told me he was fine, and sent us home with a recommendation for a probiotic. I followed their advice and waited another week, trying the probiotic along with pumpkin and chia supplements. When the issue did not improve, I called Banfield again and was told the problem was likely continuing because my dog eats grass. After waiting two more days, I took my dog to MedVet for a second opinion. He was immediately diagnosed with an infected anal gland and now requires surgery. This was a clear misdiagnosis that delayed proper treatment and allowed the infection to worsen. As a result, what should have been a straightforward issue is now costing us thousands of dollars, not to mention the pain and stress my dog has endured. I am extremely disappointed in the lack of accurate diagnosis and follow-up. I would not trust Banfield Hamilton with anything beyond the most basic care.
- MSMike SDec 9, 20255.0The service here is outstanding and my dog and I are always welcomed. Vicki at the front desk is always helpful and friendly.
- ARArisleidy RobledoDec 3, 20251.0Wish I could give 0 stars. I took my male cat for urinary problems and dropped him off at 10:15am. Dr. Miki Takehiro then called me at 12:59pm saying there was no infection or blockage and prescribed gabapentin for "stress", I asked if there was anything else they could do since I felt like something wasn't okay and she said to monitor him for 24 hours then they could do blood work or imaging. Since they are the VETS I trusted them and thought okay they checked him his going to be okay but no I should've insisted. I picked him up around 1:30pm and when I took him home he still didn't seem okay. He then started trying to pee in his litter box going in and out and little dots of urine and little spots of blood over the floor and bed. I rushed him to MedVet where they told me he was in fact blocked and he needed to have a catheter inserted asap, iv's, and multiple other stuff. my poor baby. it's so disappointing how could they miss that he was blocked within 1 hour after I took him home this all happened. Don't bring your pet here!! Customer service over the phone was not great either after I called to inform them what was happening. No compassion or "sorry" for what is going on. Really upset with this !
- MDMary DixsonOct 25, 20255.0Great customer service and very helpful staff. They were gentle with our pet.
- MBMa.Victoria BergoniaOct 8, 20251.0Worst experience made an appointment online and when i call to confirm it, they said someone already filled up that appointment and not me, very dissapointing, staff recommended me other banfield in san jose has open availability today called and they said do not, this is just frustrating as i was waiting for my dog to be vaccinated and exam today!!!!!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Campbell?
Banfield Pet Hospital in Campbell is open every day from 8:00 AM to 6:00 PM. However, it is closed on specific holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care. During hospital hours, you can call for urgent care advice and possible referrals. For emergencies outside these hours, please contact your local emergency hospital.
What types of preventive pet health care services does Banfield provide?
Banfield offers vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to help keep your pet healthy at all life stages.
What is included in Banfield's Optimum Wellness Plan?
The Optimum Wellness Plan covers annual preventive care like head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, and dental care. It renews automatically every 12 months and provides discounts on treatments.
Can I access veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can get 24/7 general pet care advice and triage support remotely through Vet Chat™ on the Banfield app.
How do I schedule an appointment at Banfield Pet Hospital in Campbell?
You can schedule an appointment online through Banfield's website or using their app available on iOS and Android. Appointment options include in-room, drop-off, or virtual visits (for wellness plan holders).
What nearby pet-related stores can I visit before or after my appointment at Banfield?
PetSmart, a nearby pet store and service provider, is close to Banfield Pet Hospital. You can conveniently shop for pet supplies or services there before or after your veterinary visit.
Are there any nearby health centers that might be useful in conjunction with veterinary care?
Yes, Crossroads Health Center is a nearby medical center, and there are also several chiropractic and physical therapy centers such as Fountain of Youth Chiropractic and Spine and Injury Center near Banfield Pet Hospital.
What dining options are available close to Banfield Pet Hospital in Campbell?
Nearby dining options include Mulu's Ethiopian Restaurant, Chef Ko Chinese Cuisine, Bowl Bowl House, Subway sandwich shop, and City Pizza. These provide convenient meal choices around your pet hospital visit.
Does Banfield Pet Hospital require appointments, and do they welcome LGBTQ clients?
Yes, Banfield requires appointments for visits. The hospital is welcoming to LGBTQ clients, ensuring an inclusive environment for all pet owners.