Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Campbell provides quality and attentive health and wellness care for dog, cat and small animal pet patients in the greater San Francisco area. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
238 reviews
5 stars
143
4 stars
34
3 stars
13
2 stars
6
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed; while some customers praised the friendly and caring staff, others reported rude and unprofessional behavior from receptionists and poor communication.
Quality of Care
Many customers expressed dissatisfaction with the quality of veterinary care, citing misdiagnoses and a lack of thorough examinations.
Appointment Issues
Numerous reviews highlighted difficulties in scheduling appointments, long wait times, and cancellations, leading to frustration among pet owners.
Pricing Concerns
Several customers felt that the costs associated with services and wellness plans were high, with some expressing concerns about being upsold unnecessary treatments.
Facility Management
The clinic's management received criticism for poor organization and communication, particularly regarding appointment confirmations and handling of urgent cases.
- MDMary DixsonOct 25, 20255.0Great customer service and very helpful staff. They were gentle with our pet.
- MBMa.Victoria BergoniaOct 8, 20251.0Worst experience made an appointment online and when i call to confirm it, they said someone already filled up that appointment and not me, very dissapointing, staff recommended me other banfield in san jose has open availability today called and they said do not, this is just frustrating as i was waiting for my dog to be vaccinated and exam today!!!!!
- RBronald borregoOct 2, 20255.0Staff and vet doctors are super nice super great caring best of pet care you can get
- JKJudy KaoSep 15, 20255.0You took good care of my little baby amber Kao
- DSDiego SalazarSep 15, 20255.0Nice meeting the team
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Campbell?
Banfield Pet Hospital in Campbell is open every day from 8:00 AM to 6:00 PM. However, it is closed on specific holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care. During hospital hours, you can call for urgent care advice and possible referrals. For emergencies outside these hours, please contact your local emergency hospital.
What types of preventive pet health care services does Banfield provide?
Banfield offers vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to help keep your pet healthy at all life stages.
What is included in Banfield's Optimum Wellness Plan?
The Optimum Wellness Plan covers annual preventive care like head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, and dental care. It renews automatically every 12 months and provides discounts on treatments.
Can I access veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can get 24/7 general pet care advice and triage support remotely through Vet Chat™ on the Banfield app.
How do I schedule an appointment at Banfield Pet Hospital in Campbell?
You can schedule an appointment online through Banfield's website or using their app available on iOS and Android. Appointment options include in-room, drop-off, or virtual visits (for wellness plan holders).
What nearby pet-related stores can I visit before or after my appointment at Banfield?
PetSmart, a nearby pet store and service provider, is close to Banfield Pet Hospital. You can conveniently shop for pet supplies or services there before or after your veterinary visit.
Are there any nearby health centers that might be useful in conjunction with veterinary care?
Yes, Crossroads Health Center is a nearby medical center, and there are also several chiropractic and physical therapy centers such as Fountain of Youth Chiropractic and Spine and Injury Center near Banfield Pet Hospital.
What dining options are available close to Banfield Pet Hospital in Campbell?
Nearby dining options include Mulu's Ethiopian Restaurant, Chef Ko Chinese Cuisine, Bowl Bowl House, Subway sandwich shop, and City Pizza. These provide convenient meal choices around your pet hospital visit.
Does Banfield Pet Hospital require appointments, and do they welcome LGBTQ clients?
Yes, Banfield requires appointments for visits. The hospital is welcoming to LGBTQ clients, ensuring an inclusive environment for all pet owners.