Petco

4.2
2144 reviews

About

Pet StorePet supply storeAquarium Shop
Visit your Burbank Pet Store located at 3525 W. Victory Blvd. for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
3525 W Victory Blvd, Burbank, CA
91505, United States

Hours

Reviews

4.2
2,123 reviews
5 stars
1,265
4 stars
451
3 stars
189
2 stars
75
1 star
143

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individual employees like Aaron and Ashley for their exceptional service.

Grooming Issues

Several reviews expressed dissatisfaction with grooming services, citing poor handling of pets and lack of communication regarding their pets' care.

Cleanliness and Organization

Customers noted that the store is generally clean and well-organized, although some mentioned issues with product availability and stock.

Long Wait Times

Multiple reviews mentioned long wait times at checkout and for grooming services, often due to understaffing.

Product Selection

Customers appreciated the variety of pet products available, though some noted that certain items were out of stock or overpriced.
  • KD
    kathleen Deming
    Nov 14, 2025
    5.0
    Got my little Budgie here. Healthy with a good array of bird food and treats
  • AM
    ADRIAN “tj” MARTINEZ
    Nov 9, 2025
    5.0
    Felicidades
  • GN
    Gille Nielsen
    Oct 24, 2025
    5.0
    Love this petco! Kind, knowledgeable, and usually always in stock with what I need.
  • EW
    Evil Wolf
    Oct 15, 2025
    5.0
    Amazing experience, they are really nice people and they are very helpful, a friend of mine’s who purchased her first hamster 🐹 , She got everything she needed for the pet , Hundred percent recommend it 👍🏽 ((Costumer satisfied ))
  • MA
    Mucha Moo (Abby)
    Oct 4, 2025
    1.0
    I’ve had my dog for over 6 years now and maintained regular grooming/haircuts during this entire period. NEVER in his six years of being groomed while under my care has my dog EVER tried to bite someone or cause any issues of the sort while on the table. He’s a nervous boy and I communicated that to the grooming folks before his appointment. When I got my dog back I was told that he repeatedly attempted to bite the groomer but they were still able to finish the cut (quite poorly might I add). When I was called and informed that he was ready to be picked up nobody told me that there were issues. My request to be informed if anything was happening during the appointment was also ignored. I simply showed up to pick up my boy and was told he caused many issues and that petco will no longer take him as a client. I’ve had him groomed through this company for years. I know my boy and I know that he will communicate his discomfort before ever getting to a point of trying to bite someone—the behavior that these groomers tell me he was showing indicate a neglect of care when my dog was clearly distressed. To make matters worse, he was groomed by the manager, Brett. I sincerely hope that the groomers at this facility are trained and perform at a much higher caliber than what I experienced from the manager himself today. He was also not present upon pickup so I couldn’t get any actual information on what happened and I plan to talk to him to find clarity asap.

Frequently Asked Questions About Petco

Does the Petco Burbank location have a vet hospital?

Yes, Petco Burbank has a full-service vet hospital.

Does Petco Burbank offer vaccinations?

Yes, Petco Burbank provides vaccinations.