Petco

4.4
994 reviews

About

Pet StorePet supply storeAquarium Shop
Visit your Buena Park Pet Store located at 6020 Ball Road for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
6020 Ball Rd, Buena Park, CA
90620, United States

Hours

Reviews

4.4
983 reviews
5 stars
626
4 stars
213
3 stars
77
2 stars
27
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, although some reported inconsistent service experiences.

Product Availability

Several reviews highlighted issues with stock levels and inventory management, with many items frequently out of stock.

Grooming Services

Grooming services received mixed feedback, with some customers expressing satisfaction while others reported rude behavior from groomers.

Store Cleanliness

The cleanliness of the store was noted positively by some, but others pointed out issues with dirty restrooms and overall maintenance.

Pricing Concerns

Customers expressed concerns about pricing, noting that some items were cheaper at competitors, leading to dissatisfaction.
  • RK
    Ray K
    Nov 15, 2025
    1.0
    Waste of time. I went to the introductory to dog training for $39. Got no training, just talked about how great my dog will be in a group class. Paid for the group class and said I will be in the class in 11/15. No call, no text, called day before class and was told that I was bumped and I’ll have to reschedule. Rachel tells me she didn’t cancel it but I know I didn’t cancel it. I modified my day to make this class and to find out the drop me from the class with no text/call. They were very communicative when I paid $39 but lack any skill to reach out after that. This store lack management skills, detail organization, lack of communication skills with clients and overall think that this store is only worried about money, not pets or their owners. Hope to get a refund for everything I spend for nothing. DO NOT GO TO PETCO FOR YOUR PET NEEDS! Chewy is a better solution as well as PetsSmart. Stay away from PETCO!!!!
  • TW
    Tracie Warren
    Nov 15, 2025
    4.0
    They are always kind and knowledgable
  • DR
    David Rodriguez
    Oct 24, 2025
    5.0
    Went in to buy a new dog collar, anal gland treat and probiotic chews.
  • NC
    NarcAnon Gaming channel
    Oct 10, 2025
    5.0
    These people are so kind. They'll make you forget you're spending your whole paycheck on pet stuff. I even copped a lollipop on my way out.
  • PS
    Priscila Sandoval
    Oct 7, 2025
    1.0
    A mi no me gusto el trato del cajero Gaia mi hijo lo saludo ala hora de pagar y el se mostro ignorando para mi se me hizo grosero

Frequently Asked Questions About Petco

Does the Petco Buena Park location have a vet hospital?

No, Petco Buena Park does not have a full-service vet hospital.

Does Petco Buena Park offer vaccinations?

Yes, Petco Buena Park provides vaccinations.