Banfield Pet Hospital

Reviews

• GY

  Gary Yang

  Feb 9, 2026
  5.0
  I recently had to say goodbye to my 16‑year‑old Frenchie, and Joe at Banfield Pet Hospital was an incredible support during one of the hardest moments of my life. Thank you, Joe, for your kindness and compassion during our last moments together.
• LS

  lynette sanchez

  Jan 30, 2026
  1.0
  We have enjoyed bringing our dog to this location in the past. However, after today, we have decided not to return. The receptionist at the front appeared to be quite brusque. It’s possible that staffing issues contributed to this, but it seemed to impact the quality of customer service. I had some questions regarding a service scheduled for my dog, and it seemed that the staff member was somewhat bothered. The same impression was received when I called for an update. Banfield Pet Hospital, I believe there's room for improvement in customer service to ensure all clients feel valued and satisfied.
• RR

  Ronin Racing

  Dec 17, 2025
  5.0
  I have 2 dogs and have been a Banfield Customer for 10 years. I have been to plenty of Banfield locations across Southern California and this one is HEAD AND SHOULDERS above the rest. Never had a bad experience with any of the locations, but at this location I feel like they really care about my babies. The front of house staff are very nice and treat me and, more importantly, my pups with love and respect. The VA's and VT's, along with the Vets on staff are very knowledgeable and I genuinely feel like they care about my pet's wellbeing. The plans are very nice, especially for puppies and kittys that need a ton of vaccines. The puppy plans even come with a DNA test that showed me that my rescue dog has a genetic condition! ... Honestly, for peace of mind and getting all the routine stuff out of the way they are great- however, this is not an ER for your pups (or cats). If you need routine stuff, just like going to your doctor, then Banfield and their plans have saved me money, or at least saved me chunks of money at any given time. I would rather give Banfield $60-100/month then give another vet $600-1000 every time I go in there.
• IN

  Ira N

  Dec 10, 2025
  5.0
  Friendly staff and very knowledgeable.
• DW

  Danny William

  Nov 29, 2025
  1.0
  This was the absolute worst experience I’ve ever had at a veterinarian’s office in the 10 years that I’ve had pets. The front desk nurse with red hair and a blonde streak was the most aggressively pushy and condensing person I have ever met. I was disgusted by her attitude she was doing her best to add as much to my bill and had the nerve to cut me down when I said no. Then they made me wait 20 minutes in the front for my prescription literally a piece of paper. I had to take my dog home after 25 min. I told another agent at the front desk and she gave me the snarky nastiest look. These people were literally bullying me for no absolute reason at all . I called them and suprise the same red hair person answers and WAS LYING about my charges and told me I need to pay all this money if I wanted my prescription. I said “ is this the same lady from the exam room” and she hung up. I cannot believe how unprofessional and disgusting this place is being run. I I have already submitted a complaint with the state of California. I have a feeling this place is going to try to harass me and I will be filing police report and pressing charges as well if it comes to that. I will be notifying my attorney of the situation that occurred tonight as well. Everything has been documented on my end.

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