Petco

4.2
812 reviews

About

Pet StorePet supply storeAquarium Shop
Visit your Brentwood Pet Store located at 5481 Lone Tree Way for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
5481 Lone Tree Way, Brentwood, CA
94513-5325, United States

Hours

Reviews

4.2
798 reviews
5 stars
466
4 stars
156
3 stars
78
2 stars
34
1 star
64

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rude behavior and lack of assistance.

Grooming Issues

Several customers expressed dissatisfaction with grooming services, citing poor quality, lack of communication, and mishandling of pets.

Product Availability

Customers appreciated the wide selection of products, but some noted issues with stock levels and availability of specific items.

Store Cleanliness

The store is generally reported as clean and well-organized, contributing positively to the shopping experience.

Pricing Concerns

Many customers found prices to be high compared to competitors, leading to dissatisfaction regarding value for money.
  • FB
    Fernando Baldizon
    Nov 12, 2025
    4.0
    Purchased a couple if items my pet needed, easy pickup at register. Ball and bone broth.
  • BR
    Brant Reyes
    Oct 31, 2025
    1.0
    I’ll never go back to this place. The cashier was extremely rude and disrespectful. I’m sorry to say this, but as a Latino, I felt very disrespected. This type of behavior is unacceptable and bad for the company’s reputation. I hope this issue gets addressed.
  • RK
    robin kala
    Oct 29, 2025
    5.0
    It was easy to use my coupons and they have an a huge selection in all areas.I bought dog food,bird food and dog bones.The store was fully stocked,will go here again
  • SL
    Slabzone “Slabzone Lures” Lures
    Oct 21, 2025
    1.0
    I've been waiting for 30 minutes to get fish. Went to the front checkout to ask for help, The guy checking everyone out told me fifteen minutes because he was the only one there. It's been 25 minutes since. Went back to see if he could help. To busy taking to people and drinking soda. Please do better. I'm done waiting... I got here at 3:55pm. Now it's 4: 25pm I'm out....
  • SM
    Stacy McCormick
    Oct 20, 2025
    1.0
    There was no help in the fish section. I went to buy food and decided to grab some fish while I was there. Well I climb the ladder looked in all the tanks. Waited and waited for someone to show up and even looked around the store nobody was available. Maybe they leave the ladder there so you can get your own fish? So I left with just my my frozen fish food and some cat food. Then I get to the register I have $100 bill to pay and I am told that they don’t have $40 worth of change in their register so I could not use the $100. Well I only had $30 in smaller bills, the girl sat there while I removed things from my order to bring the order down to the $30 I had on hand. If I didn’t need the little bit of fish food I was able to purchase I would have walked out. This store is always disappointing when it comes to customer service and helping on the floor. Only reason why I was here is petsmart is always out of frozen food and the Antioch fish store was closed. Needless to say I don’t plan to come back unless I again have no other choice.

Frequently Asked Questions About Petco

Does the Petco Brentwood location have a vet hospital?

Yes, Petco Brentwood has a full-service vet hospital.

Does Petco Brentwood offer vaccinations?

Yes, Petco Brentwood provides vaccinations.