Petco

Reviews

• MJ

  Michael Jensen

  Apr 23, 2026
  5.0
  I have had excellent experience and service with Petco for the last few years, always great people there, will keep going to them. Thank you to all of them.
• WM

  Wendy Martinez

  Apr 4, 2026
  1.0
  My dog suffered a leg injury during her grooming appointment. I requested the video footage and the store manager said that she had to find out if it could be sent to me. She never got back to me. Fast forward several weeks later, I tried making a grooming appointment at another Petco location because I lost trust at Brea, and I came to find out that the store manager added notes on my dog’s file that she has a heart murmur and she could not be serviced anymore at Petco. This information is false. When I followed up with my regular vet regarding her leg injury, he didn’t detect a heart murmur when he examined her. Not sure why the Brea store manager would add false information on my dog’s file.. there wasn’t additional testing done when Petco Brea took my dog to the hospital after suffering a leg injury while in their care to confirm if she really had a heart murmur. My regular vet did say that my dog was injured during her grooming appointment because her knee cap was extremely swollen and she was in a lot of pain although she wasn’t showing it. I have a very brave girl. Now the other Petco location (La Habra) is requesting a vet note clearing her from a heart murmur so that she can be serviced. Again, I wasn’t the one who added this information on her file. I should not have to go out of my way for a mistake Petco Brea made. My dog is still on pain and anti inflammatory meds for her leg injury at Petco Brea, I’m extremely disappointed with this location and their store manager. Make it right Petco Brea!! Remove false medical notes from my dog’s file.
• SS

  S

  Mar 10, 2026
  1.0
  Smells bad here
• KS

  kathy smith

  Mar 5, 2026
  1.0
  My order for delivery was not acceptable, placed order for same day delivery, received call from door dash saying my order was incomplete & unable to deliver. So she cancelled my order & reordered it for same day delivery. I ended up calling to confirm that my order would be redelivered as I was leaving on vacation the next morning. I was informed yes it would be delivered that evening. At 6:30 I again called to asked what time was my order to arrive, he said they have until 9:00 PM to deliver it. Well it was not delivered, so again I called the next morning & was told it would be delivered around 6:00 pm I inform her that was not acceptable & it was suppose to be deliver the previous day. She said the order was not placed with in the time frame for same day delivery. I explained this was an issue with them not delivering my original order, Which they set up to have it re-delivered the same day. Now there issue has become my issue. I am leaving on vacation this morning so delivery today is not Acceptable due to leaving dog food on my porch for a week while I’m on vacation. This is definitely unsatisfactory on Petco’s part and I’m very disappointed.
• LR

  Liz Reeves

  Jan 25, 2026
  5.0
  We frequently shop at Petco and came in this time for some pet care items. Kim was wonderful and talked to my son about all the animals as she was cleaning cages and feeding them. She answered his questions and was so wonderful with him. He really enjoyed it and she made it really special!

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