Petco Grooming

Reviews

• SA

  S A

  Feb 8, 2026
  1.0
  Hello, I am writing to report a very disappointing experience I had today at Petco - 8220 Rosedale Hwy during my pet’s grooming appointment. The groomer assisting us — Elysa (red hair) — was rude and unprofessional from the beginning of the interaction. After examining my pet, she stated he was matted and would need to be shaved. I explained politely that I was not looking to have his entire body shaved and that I preferred to handle any necessary trimming myself or return at another time if needed. I acknowledged that areas like the ears and tail might require attention, but I did not agree to a full shave. Her attitude throughout this discussion was cold, dismissive, and unfriendly. I initially tried to ignore it, but the behavior continued to worsen. As I was leaving, I had difficulty opening the exit door and asked for help. She ignored me at first. After waiting a few minutes, I said again that the door would not open. She responded abruptly and rudely, saying, “Slide it.” I told her I did not want to force it and risk damaging the door. She then came over, demonstrated it in a rough and impatient manner, and walked away without any courtesy. I told her directly that she was being rude. She ignored me again. When I asked for her name, she refused to respond until I asked multiple times, finally saying, “Elysa from Petco,” in an unprofessional tone. This entire experience felt disrespectful and unwelcoming. I have been a customer before, but after this interaction, I no longer feel comfortable returning. I hope this feedback is taken seriously so future customers are treated with professionalism and respect.
• JS

  Janet S

  Feb 5, 2026
  5.0
  Yvonne is always professional, courteous, and great with my two labradoodles.
• KS

  Kimberly Shaddy

  Nov 25, 2025
  5.0
  I love taking my dog Yeti here, Kassidy does a great job every single time & he gets very excited to see her. Every time we pick him up he smells great & his fur is super soft! I highly recommend Kassidy bc she really does care & you can tell she loves her job. Will forever bring all of my furry kids here!
• CY

  Christopher Yslas

  Nov 19, 2025
  5.0
  ZARA COMES HOME SMELLING FRESH AND CLEAN.
• DP

  DAVID PICKENS

  Oct 7, 2025
  5.0
  A pet grooming service for my dog it’s excellent. I love bringing my dog to Petco to get groomed. Excellent service very knowledgeable very politely.

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