Petco

4.3
1518 reviews

About

Pet StorePet supply storeAquarium Shop
Visit your Bakersfield Pet Store located at 5151 Gosford Rd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
5151 Gosford Rd, Bakersfield, CA
93313-4994, United States

Hours

Reviews

4.3
1,506 reviews
5 stars
930
4 stars
299
3 stars
141
2 stars
46
1 star
90

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly, helpful, and knowledgeable about pet care.

Grooming Issues

Several reviews highlighted significant problems with the grooming department, including poor service and mishandling of pets.

Checkout Experience

Customers frequently mentioned slow checkout processes and long lines, often due to insufficient staffing.

Product Availability

While some customers appreciated the variety of products, others noted frequent stock issues and unavailability of specific items.

Store Cleanliness

The store was generally described as clean and organized, contributing positively to the shopping experience.
  • MO
    Maria Ortiz
    Nov 17, 2025
    5.0
    Came in just before closing and got my dog some snacks for his birthday. Staff let me know they were closing soon in a friendly manner. They checked out my items very professionally and greeted me on my way out.
  • CA
    Chris Apple
    Nov 8, 2025
    5.0
    Great customer service and very helpful
  • MF
    Mom First
    Nov 7, 2025
    1.0
    Unfortunately, Petco doesn’t allow you to leave a review for Petco.com and forces you to choose a store location. I attempted to order online but received an error code during checkout. I received the error code several times before contacting support at their 800 number. I was informed there was a system error and my issue would be escalated. I was also informed I would receive an email notifying me of my next steps. It has been over 2 weeks, I am still unable to order at the price shown in my cart on that day, and Petco has remained silent. Update: I contacted Petco as they requested and they still would not honor the price I attempted to check out with on that day stating that “Prices are subject to change”. I have now wasted even more time with this company. I ordered from Petsmart. Amazing customer service, free overnight delivery, and same order for a lower price.
  • CC
    Cindy
    Oct 29, 2025
    1.0
    I'm very upset, I have been trying to get more cardinal tetras but they never have them. I put my name on a list ,still nothing. They email and text ads constantly but can't sell me what I want
  • RH
    Ruben Heredia
    Oct 28, 2025
    3.0
    needs to be organized with staff and senior Advisor you can see there’s no leadership thank you.

Frequently Asked Questions About Petco

Does the Petco Gosford location have a vet hospital?

No, Petco Gosford does not have a full-service vet hospital.

Does Petco Gosford offer vaccinations?

Yes, Petco Gosford provides vaccinations.