Petco

4.3
1529 reviews

About

Pet StorePet supply storeAquarium ShopPetco
Visit your Bakersfield Pet Store located at 5151 Gosford Rd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
5151 Gosford Rd, Bakersfield, CA
93313-4994, United States

Hours

Reviews

4.3
1,517 reviews
5 stars
939
4 stars
300
3 stars
140
2 stars
46
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, although there were some reports of rude behavior from certain employees.

Grooming Issues

Several reviews highlighted serious concerns regarding the grooming services, including reports of poor handling and care of pets, leading to dissatisfaction and distress among pet owners.

Product Availability

Customers expressed frustration over the inconsistent availability of specific products, particularly pet food and supplies, with some noting that items were often out of stock.

Store Condition

The store was generally described as clean and well-maintained, but some customers noted issues with long checkout lines and a lack of staff during busy times.

Pricing Concerns

Multiple reviews mentioned that prices were perceived as high, with some customers seeking more budget-friendly options.
  • FA
    Fausto Arias
    Jan 5, 2026
    5.0
    Everything for your pets ❤️
  • DV
    danny velasco
    Jan 3, 2026
    1.0
    Booked a routine grooming appointment online like I always do. Upon arrival, I was told my dog couldn’t be taken unless I paid an extra $20 for a “VIP room” due to his nails and kennel behavior — a policy that somehow isn’t mentioned anywhere during booking. I was also told this had been explained to me previously, which was news to me. When I declined the surprise VIP upgrade, staff seemed genuinely shocked I wouldn’t pay extra just to keep my existing appointment. If this is standard policy, it should probably be disclosed before customers show up. Unexpected upsells aren’t great customer service. I’ll be going elsewhere.
  • OL
    Osvaldo Lopez
    Dec 31, 2025
    5.0
    Store is very well maintained and is very convenient for me because I work in the same shopping center I can always find what I need
  • TT
    Teresa Ann Hosted by Teresa
    Dec 31, 2025
    4.0
    Need more cat food dry choices. Also prices too high
  • MT
    Marc Tibbils
    Dec 28, 2025
    1.0
    I love this store but Petco issued an online 10 dollar off coupon the store wouldn’t honor and the associates reason made no sense.Santos was sweet and kind as usual ,I just wish I would have had him paged to rectify the situation.I know it’s only10 dollars,but it’s a matter of principle

Frequently Asked Questions About Petco

Does the Petco Gosford location have a vet hospital?

No, Petco Gosford does not have a full-service vet hospital.

Does Petco Gosford offer vaccinations?

Yes, Petco Gosford provides vaccinations.