Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Bakersfield provides quality and attentive health and wellness care for dog, cat and small animal pet patients in Kern County. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
207 reviews
5 stars
126
4 stars
30
3 stars
12
2 stars
7
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rude staff and lack of communication.
Quality of Care
While some customers praised the care provided to their pets, others expressed dissatisfaction with misdiagnoses and inadequate treatment.
Pricing Concerns
Numerous reviews highlighted high costs for services and unexpected charges, leading to feelings of being overcharged.
Staff Competence
Feedback indicated a mix of experiences with staff competence, with some praising the knowledge and care of the staff, while others reported unprofessional behavior.
Appointment Availability
Customers frequently mentioned difficulties in scheduling timely appointments, often citing long wait times and overbooking.
- HJHaylee JacksonNov 15, 20251.0They told me that my cat had liver disease or kidney disease, and that's been a while and my cat is still here. This is horrible just to get money off of people. Maybe they mixed up the blood samples cause my baby love bug is fine i don't recommend here I don't wanna give them no stars, but one star is all they get that's what they deserve
- CTChristian TavarezNov 13, 20255.0Great and friendly staff as always, and the fact that they remember my little kitty's name makes such a difference. Thank you so much for the great service.
- NFN FaOct 18, 20251.0I have a smart dog that fell out of a car and called to ask for services.If I can get in, they said the only thing they have is a drop off.There's no way i'm going to drop off my dog without me being there.She blatantly said, okay, well, thank you for your service.Wouldn't even try to work with me?Wouldn't give me any other days or times or try to get in?Just cut me off the rudest.Ever don't take your animals here.They're horrible.This was my last ditch.Now, i've got to go find something a lot further.Because these people are no good.Don't go here
- KSkaren stineSep 12, 20252.0gosh I really don't have a lot of good things to say because I was charged hundreds of dollars for services not received. My cat went home the same as when he arrived there. The 1 thing I left with was a charge of $100.00 a month for 12 months. Sad so sad the cat had intestinal problems and they were going to take x-rays and if they did, I never saw them, and they never explained what they found or didn't find. They told me to have the cat eat some paste they gave me. If I tried that the cat would claw my face off. I told them the cat had fleas but they just looked at me and said no we don't think so The cat drags his ass on the carpet and scratches every 5 minutes. Well if it isn't fleas maybe you can tell me what it is.. no, that would mean they would actually have to check the cat and charge me another $1,000.00. But hey I realized after that experience anyone can be a vet. What a waste of time. I am so tired of places ripping me off for services NOT rendered. Guess I wont be taking any more animals in for care if they need it. Sad so sad
- CPChristina PritchardSep 11, 20255.0We were real worried about having to leave our puppy over night since we had only rescued her 2 months prior and she had been experiencing separation anxiety. All the staff was great with Indica and this really put our minds at ease. I thought the price was high but she had to stay overnight several nights so I understand, but unbeknownst to us, we were issued a credit to our bill. Thank you for taking such good care of our mal.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Bakersfield?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays and certain holidays.
Does Banfield Pet Hospital provide emergency veterinary care?
No, Banfield does not offer emergency care, but you can call during hospital hours for urgent care advice or referrals to emergency hospitals.
What types of preventive pet health care services does Banfield offer?
Banfield offers vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations as part of preventive care.
What is included in Banfield's Optimum Wellness Plan?
The Optimum Wellness Plan includes annual head-to-tail exams, vaccines, early screening diagnostics, nutrition and dental consultations, and more to support preventive care.
Can I pay for the Optimum Wellness Plan monthly?
Yes, you can spread payments over 12 months through automatic withdrawals or pay in full at enrollment.
What types of appointments does Banfield Pet Hospital offer?
Banfield offers in-room appointments, drop-off appointments, and Virtual Visits for Optimum Wellness Plan clients.
How can I schedule an appointment at Banfield Pet Hospital in Bakersfield?
You can schedule an appointment online via their website or through the Banfield Pet Hospital mobile app for iOS and Android.
What nearby pet services are available around Banfield Pet Hospital?
Nearby pet services include MEOW co. Bakersfield South, offering pet adoption and services, and PetSmart, a pet store with various pet-related services.
Which nearby stores could I visit for pet supplies or general shopping before or after my visit?
Nearby stores include Dollar Tree and 99 Cents Only Stores for general shopping and PetSmart for pet supplies.
Are there dining options near Banfield Pet Hospital for pet owners?
Yes, dining options nearby include Barrington's Jamaican Kitchen, Del Taco, and Wienerschnitzel at 4044 Ming Avenue where pet owners can enjoy a meal before or after their visit.