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Banfield Pet Hospital

3.8
(239 reviews)

Business Details

2661 Oswell St, Bakersfield, CA
93306, United States
(661) 871-0053
https://www.banfield.com

About

VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Bakersfield East provides quality and attentive health and wellness care for dog, cat and small animal pet patients in Kern County. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.

Details

  • Requires appointmentAvailable

Location

Banfield Pet Hospital
2661 Oswell St, Bakersfield, CA
93306, United States

Hours

Reviews

3.8
239 reviews
5 stars
141
4 stars
29
3 stars
10
2 stars
10
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff, unprofessional behavior, and issues with appointment scheduling.

Pricing

Numerous reviews highlighted high costs for services, with some feeling that the pricing was excessive and not transparent.

Care Quality

While some customers praised the care their pets received, others expressed concerns about misdiagnoses and inadequate treatment options.

Staff Attitude

Feedback indicated a mix of experiences with staff, with some being described as caring and attentive, while others were noted as rude or dismissive.

Appointment Issues

Several customers experienced difficulties with appointment scheduling, including long wait times and cancellations.
  • YP
    Yessenia Peralta
    Feb 16, 2026
    1.0
    Not doing their job correctly, they do not warn you about the risks of your dog. I have to pay thousands now because they never informed me that my dog would need his balls removed and if not he will need to be put down. I’m furious. On top of this they gave my dog a bad shot on his thigh now he has a bump on his leg. Do not take your dog here. I am paying every month dog insurance just for them not to check him good?!!!
  • CV
    Cinthia Venegas
    Feb 11, 2026
    1.0
    This place was a Money pit! My family and I went to Banfield animal hospital seeking help for our baby and instead we received some 1 star attention from the short veterinarian lady named michelle. The veterinarian Michelle was extremely rude, patronizing, overbearing, and very arrogant ! I was needing to put my animal down after the horrible diagnosis given , after talking that over with vet she did not seem to take into consideration that my family and I didn’t want to see our animal suffer the way he did. I was forced to go elsewhere and pay an additional $400 to put him down when all could have been avoided by listening and understanding our concerns instead of trying to make us feel terrible for wanting to put our dog down due to the amount of pain and stress our animal was enduring.
  • RA
    Rumaldo Alanis
    Feb 5, 2026
    1.0
    Got me in the same day but wanted to charged $800 for 1 X-ray. More expensive than the emergency vet hospital.
  • AE
    Amy Engelhardt
    Jan 1, 2026
    1.0
    I had an appt from an internet booking and was able to prove it but they still would not see my cat. I was all ready to buy there program and whatever but see it's all about they are there to make money. Unfortunately, they have to deal with your animal to do it. It's the worst feeling.
  • FU
    Fatima Urbina
    Nov 21, 2025
    1.0
    Horrible. I normally don’t write any reviews but these people don’t care about your animals, just your money. They don’t even know what they’re doing or what you’re there for but they’ll always make sure to push their expensive wellness plans. I took my cats (1yr old and a kitten) here as an emergency because everywhere else was booked and my god was it expensive and it felt like they didn’t even really examine them. I wish they would’ve checked them up more considering it’s 100 and something just to get your pet looked at. My older cat who was sick got a blood test and antibiotics and she’s thankfully doing better. My kitten received an FVRCP vaccine and they scheduled a follow up appointment for a rabies vaccine. When I took my kitten for her follow up appointment they didn’t go over her history before hand (previous vaccines) and they didn’t even know what I was in for. They were about to give her a whole different vaccine. They also said the vaccines would be around $30 each yet they charged me $70 a vaccine. I’ve since taken them to an actual vet and they told me that my kitten was actually too young for the rabies vaccine. I’m grateful nothing bad happened to her but it’s still upsetting. Obviously I don’t know how old a cat has to be for every vaccine but a vet should know, and they should’ve known that my kitten was too young for the vaccine. Overall just be careful and if you’re gonna be spending so much money on a vet just go to an actual vet, not one that’s attached to a store that literally neglects their animals.

Frequently Asked Questions About Banfield Pet Hospital

Does Banfield provide emergency care services?

No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.

Can I get veterinary care online?

To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.

Brand Certified Facts from Banfield Pet Hospital

Banfield Pet Hospital partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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