Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Antioch provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.3
221 reviews
5 stars
148
4 stars
36
3 stars
14
2 stars
4
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some staff being praised for their kindness and attentiveness, while others were criticized for rudeness and lack of professionalism.
Veterinary Care
Many customers expressed satisfaction with the veterinary care provided, highlighting the knowledge and compassion of the veterinarians, particularly Dr. Nguyen.
Wait Times
Several reviews mentioned long wait times for appointments and services, which caused frustration among customers.
Pricing Concerns
Customers raised concerns about high prices for services and medications, feeling that the costs were not justified by the level of service received.
Facility Experience
The inability to accompany pets into exam rooms was noted as a downside, with some customers expressing a desire for more traditional veterinary practices.
- MNMimi NitakeNov 4, 20251.0I have been going to this Banfield as I live in the area. After my experience with the front desk person I can find another Banfield to go to. The front desk women does not listen, as she listens to respond and is very condescending and rude. She is combative when spoken to. My voice was very monotone and I did not raise nor was I rude to her. I was given antibiotics for my pet, and as I explained to her that I did not look at them until I got home is when I realized that my dog had a reaction the last time. I did my service from a different Banfield and I did tell her that I did let them know that my dog had a reaction and we stopped immediately. And stated that we usually update those records as if I did not tell them which I did let that Banfield know as to why we stopped the medication immediately. She then proceeded in a condescending manner stated to let them know next time, which then I explained that I did not realize until I got home, though at the same time she cut me off in about 3 to 4 words in, and level of understanding that I did not know until I got home should of sufficed but she continued to talk over me and not listen, which she listens to respond and not listens to listen. The Vet at this Banfield is very nice, however, the front desk person should have active listening instead of a reactive response. I did make another appointment at another Banfield which is further but I have never experience this level of customer service. And I would rather driver a little further.
- TWtracy westbrookOct 20, 20255.0Stephanie was very kind To me And my Doggie/baby Jazzie. Darlene is Amazing as Well. Thank you to all the Doctors. Also the front staff.
- CWCindy WaxOct 3, 20255.0My dog Rocco - has been a patient Banfield since he was a puppy - he is 14.5 years old now. Dr. Anh Nguyen has been his vet/doctor for many years now - she is great and very caring and informative when he has health issues. They take really good care of Rocco when he visits/has appts/needs vaccines/. All the staff members are friendly and very helpful. I would highly recommend Banfield to anyone that has a pet!!!
- MHMelissa B. HannaSep 10, 20252.0I was left waiting for over 20 minutes. They said sorry. We had a meeting that ran over with our lunch time. They forgot to do her anal glands and when I asked the girl. She said oh yea, snatched my dog and took her to the back
- AWAntoinette WilliamsAug 29, 20255.0They show my Shih Tzu lots of love and care. the staff is very accommodating to their needs. I appreciate them🥰
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular operating hours of Banfield Pet Hospital in Antioch?
Banfield Pet Hospital in Antioch is open Monday through Saturday from 8:00 AM to 5:30 PM, and on Sundays from 10:00 AM to 4:30 PM.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care, but they offer urgent care advice during hospital hours and referrals to emergency hospitals if needed.
What types of preventive pet health care services does Banfield Pet Hospital provide?
Banfield provides preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is the Optimum Wellness Plan offered by Banfield Pet Hospital?
The Optimum Wellness Plan includes annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutrition, and dental consultations, with automatic yearly renewal.
Can I get veterinary care online through Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support through Vet Chat™ on the Banfield app.
How can I schedule an appointment at Banfield Pet Hospital in Antioch?
Appointments can be scheduled online via the Banfield website or app, and the hospital requires appointments for visits.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and get a call when ready, and virtual visits for Optimum Wellness Plan clients.
Are there any pet-related stores near Banfield Pet Hospital Antioch?
Yes, nearby PetSmart offers pet grooming and supplies, which is convenient for customers visiting Banfield to shop or groom their pets before or after veterinary appointments.
Where can I find a discount store near Banfield Pet Hospital Antioch for pet accessories and supplies?
Dollar Tree is located nearby and offers discounted products that might include pet accessories, making it a good stop for customers looking for affordable pet supplies.
What other services are available near Banfield Pet Hospital in Antioch for pet owners?
Besides Banfield, nearby places include PetSmart for grooming and supplies, and Dollar Tree for discounted items, helping customers meet various pet care needs in one area.