Brand Certified
Banfield Pet Hospital
4.3(176 reviews)
Certified by Banfield Pet Hospital • May 03, 2026
Business Details
3397 Deer Valley Rd, Antioch, CA
94531, United States
Certified by Banfield Pet Hospital • May 03, 2026
(925) 756-6190
Certified by Banfield Pet Hospital • May 03, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • May 03, 2026
About
Certified by Banfield Pet Hospital • May 03, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Keeping pets and people safe is our top priority. COVID-19 may affect hospital hours, scheduling and services at some locations. Please know we are doing our best to minimize any inconvenience and thank you for bearing with us — please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian 24/7 via Vet Chat™ through the Banfield app for general pet care advice and triage support.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Banfield Pet Hospital • May 03, 2026
Hours
Certified by Banfield Pet Hospital • May 03, 2026
Monday8:00 AM - 5:00 PM
Tuesday8:00 AM - 5:00 PM
Wednesday8:00 AM - 5:00 PM
Thursday8:00 AM - 5:00 PM
Friday8:00 AM - 5:00 PM
Saturday8:00 AM - 5:00 PM
Sunday8:00 AM - 5:00 PM
Reviews
4.3
176 reviews
5 stars
116
4 stars
31
3 stars
11
2 stars
4
1 star
14
- BBBecky BushnerApr 22, 20265.0I am certified with theirs service they are very helpful
- JCjennifer del castilloMar 11, 20263.0The reason why I do not check 5 stars is that the visits are so more about the sale they get than how the pet is feeling or what to give the family to make them feel better.
- EPEvil pumpkinFeb 4, 20264.0Very nice people. Front desk and nurse were very kind to both me and my pup. Pricing was decent, expect a little up selling. None the less my pup is back to good health thanks to them
- LOLaura OcampoJan 9, 20265.0El mejor hospita para mi perrito
- GFGutierrez FamilyApr 27, 20251.0IF WE COULD GIVE 0 STARS WE WOULD. Our dog was taken in for a drop off in the morning (around 10am) because they had an opening. They found that he had an ear infection and some abdomen pain. My family decided to go ahead with the ear infection treatment (ear swab/ear cleaning) so that we could discuss regarding where to take our dog due to the abdomen pain because we have been weary of Banfield care. I received a call about the recommendations (ear treatment/x-ray/medication for ear treatment) around 11:40-12pm. I called back right away and gave the approval of ear treatment to be completed. We did not hear back from them so I called at 2pm following up and Gianna answered (nice at first) but does not know what is going on and said that "they are waiting on approval for ear swab" something like this to where I corrected her and told her i have on my recent calls when I spoke to Dr. Flores regarding approving ear treatment for my dog. She then sounded confused and sees that there is a "note on our dog's file saying this." My family became worried because how long does ear swab/ear cleaning take? But I wanted to give them the benefit of the doubt. Gianna gives a possible pick up time for 3:30-4:30pm... We waited and still no call. My family and I went straight to the hospital and there we received more rude and unprofessional behaviors by Gianna and Dr. Flores. When asking Dr. Flores how long does it take to do the ear treatment my dog had, she said "Well we had 3 surgeries today." and never gave an answer. Do not go to this place if you do not have a banfield wellness plan. Look into pet insurance or go to a better banfield pet hospital instead because we have given this place multiple chances to just be disappointed. Banfield hosptial - don't take pets in for an appointment if you have "3 surgeries" or are busy enough already. It will save yours, pets, and their family's time.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What are the operating hours of Banfield Pet Hospital in Antioch West?
Banfield Pet Hospital in Antioch West is open daily from 8:00 AM to 5:00 PM. However, the hospital is closed on major holidays such as November 26-27, December 24-25, December 31, and January 1.
Does Banfield Pet Hospital require appointments?
Yes, Banfield Pet Hospital requires appointments for their services to ensure timely and quality care for your pet.
Can I get veterinary care online through Banfield?
Yes, Banfield clients with Optimum Wellness Plans can get remote general pet care advice and triage support 24/7 via Vet Chat™ through the Banfield app.
What preventive pet health care services does Banfield offer?
Banfield offers preventive care treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services. During hospital hours, they can provide urgent care advice and referrals. For emergencies during non-hospital hours, you should contact your local emergency hospital.
How do I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through Banfield's website or via their app, by using the provided scheduling link.
Are there any nearby places I can visit before or after my pet's appointment at Banfield?
Yes, nearby you will find Starbucks for coffee, Safeway for groceries and pharmacy needs, and several beauty salons like Cindy Nails and Randy Nails and Spa where you can relax while waiting.
Where can I find essential services near Banfield Pet Hospital?
Essential services near Banfield include Chase Bank and Dow Credit Union for financial needs, PostalAnnex for printing and mailing, and Western Union for money transfer services.
Are there any other pet or veterinary service providers near Banfield Pet Hospital?
Banfield Pet Hospital is in a location with veterinary-related neighbors including diagnostic services at the same location, but for other specific pet services, you might want to explore the area around.
How can the nearby mobile phone stores be helpful during my visit to Banfield Pet Hospital?
Nearby mobile phone stores like Sprint Store and HJ TechFix offer convenient options for mobile repairs or purchases if you need to update or fix your phone during your visit to Banfield.
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