Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Keeping pets and people safe is our top priority. COVID-19 may affect hospital hours, scheduling and services at some locations. Please know we are doing our best to minimize any inconvenience and thank you for bearing with us — please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian 24/7 via Vet Chat™ through the Banfield app for general pet care advice and triage support.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.0
172 reviews
5 stars
108
4 stars
18
3 stars
8
2 stars
9
1 star
29
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the staff for being friendly, caring, and professional, although some noted issues with organization and responsiveness.
Appointment Availability
Customers frequently reported difficulties in scheduling appointments, with long wait times and limited availability being major concerns.
Service Quality
While some reviews highlighted positive experiences with veterinary care, others expressed dissatisfaction with the handling of emergencies and follow-up communication.
Wellness Plan Concerns
Several customers felt that the wellness plan was not beneficial due to the inability to secure timely appointments and the lack of comprehensive care.
Communication Issues
Numerous reviews mentioned poor communication, including difficulty reaching the clinic by phone and lack of follow-up on lab results and prescriptions.
- TGThomas GonzalezOct 30, 20255.0Best Banfield we have used and we have been to coast to coast Banfield! The staff was amazing to our English Bulldog
- LJLeigh JohnsonSep 29, 20251.0Spent $1,200 on a wellness plan, labs, and rapid UTI test for my dog. I dropped her off at 8 AM (first or second patient in) and she wasn't ready for pickup until after 5PM. My dog's antibiotic prescription wasn't sent to the pharmacy. tl:dr They kept a dog with a severe UTI (blood in urine) crated all day, then didn't even bother filling her antibiotic prescription.
- IKiramis kSep 22, 20252.0appointment is too difficult to find when the dog needs it. I like my dog's doctor.
- ASArthur SmithSep 18, 20255.0Banfield Pet Hospital has been the primary care provider for my puppy Joy since May 2019, and I couldn't be happier with the exceptional and professional care we've received. I've had experiences with Banfield locations in Pinole, Concord, and now Albany, California, and each one has consistently provided outstanding service.
- JOJonathan OwensSep 10, 20253.0I have been with Banfield for a long time. Some things that are important to note. Its not insurance, its a wellness plan so it doesn't deal with actual pet emergencies. Different locations can be limiting. I am always struggling to get dental appointment at my local Banfield, but before moving to this area never had an issue. Banfield could improve if they would include actual insurance and handle emergencies and they need better staffing. I don't have a problem getting a regular appointment.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What are the operating hours of Banfield Pet Hospital in Albany?
Banfield Pet Hospital in Albany is open Monday through Saturday from 8:00 AM to 6:30 PM and Sunday from 9:00 AM to 5:30 PM. The hospital is closed on major holidays.
Does Banfield Pet Hospital in Albany provide emergency care services?
No, Banfield does not provide emergency care services. However, they offer urgent care advice during hospital hours and can provide referrals to emergency hospitals if necessary.
Can I schedule an appointment online for Banfield Pet Hospital?
Yes, you can schedule an appointment online through their website or directly via the Banfield app.
What preventive pet health care services are available at Banfield Pet Hospital?
Banfield offers preventive care treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
Does Banfield offer telehealth services for pets?
Yes, Banfield clients enrolled in the Optimum Wellness Plan can access Vet Chat™, a 24/7 telehealth service through the Banfield app for general pet care advice and triage support.
What safety measures has Banfield Pet Hospital implemented during COVID-19?
Banfield is taking precautions such as encouraging drop-offs and increasing cleaning protocols to keep pets and people safe. They also provide telehealth options to minimize visits.
Is Banfield Pet Hospital in Albany wheelchair accessible?
Yes, the hospital has wheelchair accessible restrooms and is welcoming to all clients, including the LGBTQ community.
Where can I grab a coffee or snack near Banfield Pet Hospital in Albany?
You can visit Starbucks nearby for coffee or light snacks before or after your pet's appointment.
Are there pet supply stores near Banfield Pet Hospital?
Yes, Pet Food Express and Just Food For Dogs are nearby pet stores where you can purchase pet supplies and food.
What recreational activities are near Banfield Pet Hospital in Albany?
Victory Field nearby offers shopping and sports entertainment, and StretchLab provides fitness and stretching services, great for pet owners to enjoy while waiting.