Vetco Total Care Animal Hospital

Reviews

• SD

  Shavon Dorsey

  Oct 26, 2025
  1.0
  Says they are Temporarily closed but they are very much still open and doing bad business. Came here to get flea and tick medicine for my dog, but they said they didn’t have the one-month supply I wanted, so I was forced to buy the three-month version at a higher cost. Then they told me my dog needed a rabies shot and a “one-in-six” shot, and that buying everything together would save me money. After deciding on the package and paying for it, they later told me my dog couldn’t get all of the shots the same day because of his weight — information they should have known before taking my money. It honestly sounds like a scam. When I came back for the second shot, they suddenly claimed there was a time limit for administering it — something they never mentioned when I first paid. As a result, they took about $75 for a service I never received, and then told me I’d have to pay again because of that supposed time restriction. When I asked to speak with a supervisor, someone else just came out saying they were “in charge for the day,” which wasn’t what I requested. The place is always dirty, the customer service is poor, and this was the final straw. I won’t be returning, and I wouldn’t recommend this location to anyone. Was already transferring to a real vet just wanted to get what I paid for.
• AH

  Armin H.

  Jul 9, 2023
  1.0
  I had an appointment and after we checked in it took us 1 1/2 hours wait, they were taking walk ins too but they messed up handling the situation, i asked the vet assistant what’s the holdup and she said they are short. The other vet assistant who calls in the customer looks confused on what to do, and which one has to be prioritized. He called in the customer who came in after me, i came in first obviously so i said i was here before them so he put us in the room but vet went to the other customer and helped them first. That was upsetting. i asked the vet and she said just sorry their appointment was before me they just came in late. I feel like it was a lie. I think they need to improve their system and give proper training to their people.
• YV

  Yolanda Vaughn

  Dec 16, 2022
  5.0
  Always excellent service.
• BM

  Bryan MacKay

  Sep 14, 2022
  5.0
  I can't express my gratitude enough to the staff at this location in South Shore Center - Alameda, CA. Their attention to detail to include the time and care in attending to my first time at the vet. All my questions and concerns were given attention and the overall experience was positive and memorable. Thank you!