Vetco Total Care Animal Hospital

Reviews

• SD

  Shavon Dorsey

  Oct 26, 2025
  1.0
  Says they are Temporarily closed but they are very much still open and doing bad business. Came here to get flea and tick medicine for my dog, but they said they didn’t have the one-month supply I wanted, so I was forced to buy the three-month version at a higher cost. Then they told me my dog needed a rabies shot and a “one-in-six” shot, and that buying everything together would save me money. After deciding on the package and paying for it, they later told me my dog couldn’t get all of the shots the same day because of his weight — information they should have known before taking my money. It honestly sounds like a scam. When I came back for the second shot, they suddenly claimed there was a time limit for administering it — something they never mentioned when I first paid. As a result, they took about $75 for a service I never received, and then told me I’d have to pay again because of that supposed time restriction. When I asked to speak with a supervisor, someone else just came out saying they were “in charge for the day,” which wasn’t what I requested. The place is always dirty, the customer service is poor, and this was the final straw. I won’t be returning, and I wouldn’t recommend this location to anyone. Was already transferring to a real vet just wanted to get what I paid for.
• TL

  tania loyola

  Nov 24, 2024
  1.0
  This star is for the girl from the front that was doing the check-ins. I was requesting for the KITTEN SHIELD PRO but she kept off saying that it was better to get the KITTEN START plan. I requested to get twi time put she kept of saying if I get that plan I’ll have one vaccine left over. I don’t know where she herd that from because the KITTEN SHIELD PRO will have everything my kitten will need for the months to come. She the. Said no you’ll get the KITTEN START plan. I was already uncomfortable I didn’t know what to do. I wanted to leave put really needed my kitten to get dewormed because he really needed it. I then saw the vet wanted to say something but i was so confused and uncomfortable for what just happened to me with the girl who did the bad servir before. I did a lot of research before hand. Had to make sure my kitten was going to get everything he needed. But I was SCAMMED. The girl who said that I should not get the KITTEN SHIELD PRO because it would be cheaper. No way what’s so ever. Now I will be paying $100 for the other services I would have gotten if I got the KITTEN SHIELD PRO. I called there costumer service line today to do a complaint for what she did to me. Just to wonder how many more people has she done this too. I’m a single mother of three who are on the Autism spectrum and ever cent that I have needs to spent wisely. I thought this would have been a wonderful experience but it stared out so wrong. Also before I was seen that girl made a huge mistake she let a dog that was know to be aggressive still receive service. I can’t believe y’all have a worker who is not able to do the what she is supposed to do. Vetco do better.
• ED

  Elizabeth Duran

  Sep 8, 2024
  1.0
  Hoy tuvimos una experiencia muy mala con las enfermeras ya que no tenían una buena organización desde que llegamos , había mucha gente y no entendíamos en donde formarnos bien, y con una mala actitud nos sacaron a todos para formarnos afuera y en consecuencia empezaron atender a personas que llegaron después de nosotros, y con actitud mala también le dicen a mi hijo que poga la gata adentro de la bolsa nisiquiera lo dijeron con amabilidad. Así que decidimos mejor que no atendieran a nuestra gatita con ustedes. Ya que si así nos hablan con quiero imaginar como le ponen las vacunas. Que mal atención al cliente
• AH

  Armin H.

  Jul 9, 2023
  1.0
  I had an appointment and after we checked in it took us 1 1/2 hours wait, they were taking walk ins too but they messed up handling the situation, i asked the vet assistant what’s the holdup and she said they are short. The other vet assistant who calls in the customer looks confused on what to do, and which one has to be prioritized. He called in the customer who came in after me, i came in first obviously so i said i was here before them so he put us in the room but vet went to the other customer and helped them first. That was upsetting. i asked the vet and she said just sorry their appointment was before me they just came in late. I feel like it was a lie. I think they need to improve their system and give proper training to their people.
• YV

  Yolanda Vaughn

  Dec 16, 2022
  5.0
  Always excellent service.

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