Petco

4.2
1039 reviews

About

Pet StorePet supply storeAquarium Shop
Visit your Alameda Pet Store located at 2310 South Shores Ctr for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
2310 S Shores Ctr, Alameda, CA
94501, United States

Hours

Reviews

4.2
1,030 reviews
5 stars
572
4 stars
244
3 stars
104
2 stars
38
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with staff; some customers reported friendly and helpful service, while others faced rudeness and unprofessional behavior.

Grooming Issues

Several customers had negative experiences with grooming services, citing poor treatment of pets and unprofessional staff.

Store Cleanliness

Multiple reviews mentioned unsanitary conditions in the store, including dirty floors and unkempt areas.

Product Availability

Customers appreciated the variety of products available, but some noted issues with stock levels and pricing.

Positive Experiences

Despite some negative feedback, many customers expressed satisfaction with the store's offerings and staff assistance.
  • BB
    Bella B
    Nov 11, 2025
    4.0
    they gave us a paper for our dog ao bout discounts for the groom and it said on there “walk ins” but one day when we went they told us theres no walk ins u have to set an appt
  • CC
    Christopher
    Nov 8, 2025
    4.0
    I mean it's Petco. Does it really vary from location to location.. dog , cat and fish friendly.. helpful staff as well
  • NC
    Nancy C.
    Oct 26, 2025
    5.0
    Always a nice stroll to check out any new pets to adopt. We came here yesterday and saw some cute Guinea Pigs awake and moving. Would visit soon!
  • SD
    Shavon Dorsey
    Oct 26, 2025
    1.0
    Came here to get flea and tick medicine for my dog, but they said they didn’t have the one-month supply I wanted, so I was forced to buy the three-month version at a higher cost. Then they told me my dog needed a rabies shot and a “one-in-six” shot, and that buying everything together would save me money. After deciding on the package and paying for it, they later told me my dog couldn’t get all of the shots the same day because of his weight — information they should have known before taking my money. It honestly sounds like a scam. When I came back for the second shot, they suddenly claimed there was a time limit for administering it — something they never mentioned when I first paid. As a result, they took about $75 for a service I never received, and then told me I’d have to pay again because of that supposed time restriction. When I asked to speak with a supervisor, someone else just came out saying they were “in charge for the day,” which wasn’t what I requested. The place is always dirty, the customer service is poor, and this was the final straw. I won’t be returning, and I wouldn’t recommend this location to anyone.
  • RS
    Rebecca Shumway
    Oct 12, 2025
    5.0
    Groomer did a great job. I can tell she took her time and was patient with my older dog. Thank you

Frequently Asked Questions About Petco

Does the Petco Alameda location have a vet hospital?

Yes, Petco Alameda has a full-service vet hospital.

Does Petco Alameda offer vaccinations?

Yes, Petco Alameda provides vaccinations.