Petco

4.3
617 reviews

About

Pet StorePet supply store
Visit your Tucson Pet Store located at 11985 North Oracle Rd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
11985 N Oracle Rd, Tucson, AZ
85737, United States

Hours

Reviews

4.3
608 reviews
5 stars
384
4 stars
123
3 stars
41
2 stars
17
1 star
43

What are people saying?

AI-generated from recent customer reviews

Grooming Issues

Several customers reported dissatisfaction with grooming services, citing incomplete haircuts and poor handling of pets.

Staff Helpfulness

Many reviews highlighted the friendliness and helpfulness of the staff, with customers appreciating their assistance.

Product Availability

Customers expressed frustration over limited stock of specific pet food brands, particularly Purina canned pates.

Cleanliness Concerns

Multiple reviews mentioned cleanliness issues within the store, including dirty floors and unsanitary conditions for animals.

Mixed Experiences

Overall customer experiences varied widely, with some praising the store while others reported poor service and management issues.
  • BR
    Bethanny Rogers
    2 days ago
    2.0
    Please do better for those fish tanks and those bettas in their bowls.
  • JS
    Janise Soskil
    5 days ago
    4.0
    Tiffany who grooms my dog is really very gentle and be really likes her. I would give her 5 stars, but only one she missed cutting a small part of him.
  • SB
    S. Annette Bartlett
    Nov 16, 2025
    1.0
    Not happy about firing most of the staff:( In the past I always felt welcomed. The employees knew me and were friendly and accommodating. I definitely am taking my grooming elsewhere and possibly my merchandise purchases.
  • TF
    Tina Fillion
    Nov 4, 2025
    1.0
    After 14 years as a loyal grooming customer at Petco Oro Valley, I can say the only reason anyone returned was because of their exceptional head groomer. She ran that salon with consistency, kindness, and professionalism — everything corporate management is not. Her termination reflects Petco’s poor leadership and declining standards, not her performance. It’s shameful to see corporate bullies try to hold back talented people simply because loyal clients choose to follow great service elsewhere. The community sees it — and we’re walking away right along with her.
  • CF
    Carol ferry
    Oct 28, 2025
    1.0
    The new manager let most of the employees go, including the best groomer they had. I will no longer take my dog to Petco for grooming and I have cancelled my monthly membership.

Frequently Asked Questions About Petco

Does the Petco Oro Valley location have a vet hospital?

No, Petco Oro Valley does not have a full-service vet hospital.

Does Petco Oro Valley offer vaccinations?

Yes, Petco Oro Valley provides vaccinations.