Brand Certified
Banfield Pet Hospital
4.1(357 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
7727 East Broadway Blvd, Tucson, AZ
85710, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(520) 722-0410
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Tuscon provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.1
357 reviews
5 stars
231
4 stars
48
3 stars
15
2 stars
12
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praise the staff for being friendly and caring, others report poor communication and unhelpful responses.
Veterinary Care
Many customers appreciate the quality of veterinary care and the compassion shown towards their pets, but there are significant complaints about misdiagnoses and inadequate treatment.
Appointment Availability
Customers frequently mention difficulties in scheduling appointments and long wait times, leading to frustration.
Wellness Plans
While some customers find the wellness plans affordable and beneficial, others criticize the lack of coverage and the pressure to enroll.
Compassion and Care
Several reviews highlight the caring nature of the staff, especially during difficult times, but there are also reports of a lack of compassion in urgent situations.
- MHMadi HerreraFeb 2, 20265.0I love bringing my dogs to this Banfield location. The staff always provide excellent customer service and treat my pups with so much care. They are always willing to answer my questions and advise me on the best care plan for my dogs. The pricing of the wellness plan is very reasonable and makes it possible for my family to afford care for all three dogs, one of which is a senior. Because of the wonderful experience I have had at this location, I recommend Banfield to all of my friends and clients who have pets!
- TSTracey ScogginsJan 25, 20265.0Very pleasant and knowledgeable staff members. My
- RCRandy CoteJan 8, 20261.0Don't pay money for a plan they will just send you somewhere else when you need them.
- HJhannah jessupOct 4, 20252.0We unfortunately did not have good luck at this vet. I have a very large dog who has anxiety at the vet. We were scheduled with a vet who was suppose to work with large dogs. She came into the room and didnt acknowledge our dog at all and she was shaking. He was trying to hide under the bench in the room and instead of calling him out to try and say hi, she cornered him under the bench until he growled. I then offered to put a muzzle on him myself because she was trying to essentially lasso him with a leash because she was too scared to get near him. They then gave him so much medication he puked for 3 days. I went to a new vet today and they pet him upon entering the room and he loved them and they put a muzzle on him no problem and started with a small dose of medication. He is home sleeping now and hasn't puked once. They really seemed like they cared for our dog unlike Banfield. I think Banfield is good for small dogs but I woukd not take a larger dog here.
- CGCaroline GreeneOct 2, 20251.0Very rarely do I leave a review, and usually only for people or places that really exceed expectations. I am only rating 1 star because it doesn't matter what time of day you call, throughout business hours No one will answer your call and absolutely no one EVER, will reply to your voicemail messages. The Banfield at Pet Smart is more customer service related in my experience. The one at Mission Plaza has been a disappointment. This team lacks organization and efficiency. My pet has a wellness plan and the benefits are great but not for lack of service.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of services does Banfield Pet Hospital in Tucson provide?
Banfield Pet Hospital offers preventive care, nutrition advice, parasite control, vaccinations, dental services, spay/neuter, end-of-life care, microchipping, and DNA testing for pets.
Does Banfield Pet Hospital offer emergency pet care services?
No, Banfield Pet Hospital does not provide emergency care services, but they can offer urgent care advice during hospital hours and referrals to emergency hospitals if needed.
What is an Optimum Wellness Plan at Banfield?
It's a plan designed for annual preventive care including exams, vaccines, early diagnostics, nutrition consultations, and dental care, with automatic yearly renewal.
Can I consult a veterinarian remotely through Banfield?
Yes, Optimum Wellness Plan clients can use Vet Chat™ 24/7 via the Banfield app to get remote general pet care advice and triage support.
What are the operating hours for Banfield Pet Hospital in Tucson?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday 8:00 AM to 5:00 PM, and Sunday 9:00 AM to 5:00 PM. It is closed on major holidays.
Where is Banfield Pet Hospital located in Tucson?
The hospital is located at 7727 East Broadway Blvd, Tucson, AZ, 85710, USA.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through their website or by using their app available on both iOS and Android platforms.
What nearby places can I visit around Banfield Pet Hospital in Tucson?
Nearby you can visit Broadway Plaza for shopping, PetSmart for pet grooming services, and The Horseshoe Grill for dining options.
Is there a pet service nearby Banfield that can complement my visit?
Yes, PetSmart is nearby, offering pet grooming and additional pet services which can be used alongside Banfield's veterinary care.
What dining options are available close to Banfield Pet Hospital?
The Horseshoe Grill, a barbecue and steakhouse restaurant, is close to Banfield Pet Hospital for a meal before or after your visit.
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