Vetco Total Care

Reviews

• BE

  Bryan Eisentraut

  Nov 22, 2025
  1.0
  I went in to the Vetco Vaccine clinic for annual boosters and a prescription for Heartworm preventative. I explicitly stated that I wanted a written prescription to take to Costco. They said the prescription would be emailed to me. The email I received contained a prescription with a big "TRANSFERRED" watermark in the back ground and had Quantity: 0; Refills: 0. I checked the Petco website and the prescription had already been transferred to them but was already canceled. I could not even order Heartguard from Petco. I called Vetco and they verified the clinic did not issue me a valid prescription. They said that because of the mistake they could book me a free appointment to come back in to consult with a vet to get a new prescription. They actually see it as being generous to allow me to take take out of my day to come in for a second appointment to obtain a service that I have already paid for! That is ridiculous! I am waiting for a "supervisor" to call me back. It they are not able to fix their mistake without me coming back for a second visit I will be pursuing a chargeback from my credit card company for services not received. Do NOT use the Vetco vaccine clinics!!! They are too corporate run and there is no way to get competent customer service because it is run through a call center. Instead go to a local spay/neuter clinic because they will at least have local staff t help you.
• JG

  Joyce Golden

  Oct 4, 2025
  2.0
  Vetco is completely amateur and should not be handling dogs, especially bigger breeds like Rottweilers. If you want real professionals who can give vaccines safely and confidently, go to PetWell Clinic in Ahwatukee. They are experienced, reasonably priced, and actually know how to work with dogs of all sizes. Our Rottie was fully muzzled and growling (a completely normal reaction during shots), yet Vetco’s staff seemed intimidated by his size and refused to finish his vaccines, suggesting sedation elsewhere. This is incompetence at its finest. They were polite in conversation, and we were able to book online and were seen quickly, so they earned their one extra star for that but they are not capable of doing their job. Save yourself the frustration and go somewhere that knows what they’re doing.
• JS

  Ja S.

  Jul 21, 2021
  1.0
  Rude staff although Vet knew his stuff. Treated like a third class citizen, I will not be back. I understand you are busy and give 4 minutes for each appointment but why schedule like that to be so snappy and short with customers? Ever thought about adding a couple minutes to each appointment to treat people with a little more respect? I don’t care if the vaccines were $1 each, I would never return.
• LC

  Lindsey Carberry

  Mar 30, 2021
  1.0
  This place is terrible. Scheduled vaccine appointments for both my cats weeks I’m advanced and got a babysitter to be able to bring them in. Upon arrival I was rudely told that they didn’t have my appointments scheduled even though I had confirmation texts. Told me that I couldn’t have appointments and when I asked to speak with management, she rudely snapped that she was the manager and went back to ignoring me. This place needs someone professional running it. I will never return to this place.