Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Tempe provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
225 reviews
5 stars
138
4 stars
26
3 stars
11
2 stars
9
1 star
41
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
While many customers praised the staff for being friendly and caring, there were significant complaints about rudeness and lack of empathy from some front desk personnel.
Quality of Care
Customers expressed mixed feelings about the quality of veterinary care, with some reporting excellent experiences while others cited negligence and misdiagnoses.
Customer Service
There were numerous complaints regarding poor customer service, including issues with appointment scheduling, communication, and follow-up.
Pricing Concerns
Many reviews highlighted dissatisfaction with pricing, describing services as expensive and questioning the value of wellness plans.
Compassionate End-of-Life Care
Several customers appreciated the compassionate care provided during end-of-life services for their pets, noting the staff's sensitivity during difficult times.
- STStephanie Tripp5 days ago1.0I made an appointment, they called me to reschedule due to a number of surgeries they had to do that day, I reschedule and then they called me again to reschedule my appointment because they wanted to leave early, this behavior is severely incompassionate, my animal is sick and I made the first available appointment I could and they keep pushing it back not caring for the welfare or state of my animal and I tried to callback after the visit because my animal did not get better and they hung up on me. Marissa the receptionist was apathetic and rude, tried to speak to a manager after she hung up on me, She kept me on hold, called the storefront Petsmart and found out Banfield doesn’t have a manager, this may seem like an affordable option but they don’t care about you or your animal. Please go somewhere else
- DNDionne NadalNov 13, 20252.0The people here, from the receptionist to the tech to the veterinarian, are very unfeeling. It’s uncomfortable when you go to get your pet some help and nobody really seems to care. You don’t want to be looked through and dismissed. Also, it was overpriced and I felt pressured to buy services that were not necessary. On top of all that, somebody kept slamming the door near our room and scaring my cat over and over. Needless to say, I will not return
- SCSarah CassandraOct 12, 20252.0Front desk staff is usually very attentive and friendly. However, it’s really tough to get a good provider consistently. One doctor was so bad, I had to call and request that she not ever see my pet again. Then, another provider jumps to a prescription for anything you mentioned, rather than asking more questions and finding a root cause solution. I’m not convinced the annual membership is worth it. I think once it’s over, I will just be getting pet insurance and finding a local, privately owned vet.
- JRJorge RosasSep 16, 20253.0Quality of time for the customer and pets, explanations and a telephone number for customer service but they answer in Spanish and English
- DTDenise TaylorSep 15, 20255.0Very satisfied and happy with the care given my cat Stars.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
Banfield Pet Hospital® - Tempe provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
What type of pet care services does Banfield Pet Hospital in Tempe offer?
Banfield Pet Hospital in Tempe provides health and wellness care including routine vaccinations, microchipping, dental and surgical care, nutrition and parasite control, spay/neuter, DNA testing, end of life care, and more for dogs, cats, and small animals.
What are the operational hours of Banfield Pet Hospital in Tempe?
The hospital is open Monday 8:00 AM to 6:00 PM, Tuesday 8:00 AM to 4:30 PM, Wednesday to Saturday 8:00 AM to 5:00 PM, and closed on Sundays and certain holidays such as Thanksgiving and Christmas.
Does Banfield provide emergency veterinary services?
No, Banfield Pet Hospital does not provide emergency care, but you can call during hospital hours for urgent care advice and potential referrals. For emergencies outside hours, you should contact your local emergency hospital.
Can I get veterinary care online through Banfield?
Yes, Banfield clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 via Vet Chat™ through the Banfield app.
What is included in an Optimum Wellness Plan at Banfield?
An Optimum Wellness Plan includes annual preventive care such as full exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more. It is a renewing plan designed for ongoing preventive care but does not cover unpredictable conditions.
How can I schedule an appointment at Banfield Pet Hospital in Tempe?
Appointments can be scheduled online through Banfield's website or via their apps available on Apple and Android stores. The hospital also highlights a quick link to schedule appointments directly on their site.
Are appointments required at Banfield Pet Hospital in Tempe?
Yes, Banfield requires appointments for visits to ensure attentive and quality care for your pets.
What nearby stores can I visit before or after my appointment at Banfield Pet Hospital in Tempe?
Nearby you can visit PetSmart for pet grooming and supplies, Total Wine & More for beverages and tobacco, and Nordstrom Rack for clothing and shoes, offering convenient options while managing your pet's care schedule.
Is there a convenient place to get your car washed near Banfield Pet Hospital in Tempe?
Yes, Jacksons Car Wash is close by, providing car wash and automotive repair services, perfect for taking care of your vehicle while attending your pet's appointment.
Where can I find banking and ATM services near Banfield Pet Hospital in Tempe?
You can find U.S. Bank branches and multiple U.S. Bank ATMs nearby, allowing you to conveniently manage your finances during your visit.