Banfield Pet Hospital

Reviews

• GW

  George Wolchko

  Apr 7, 2026
  1.0
  Phone number doesn’t work and hours are wrong.
• DR

  Dave Red

  Apr 2, 2026
  1.0
  Lol I keep giving them shot after shot and then they just keep being rude as heck. It's crazy the way they keep talking to me. I'm throwing in the towel with my dogs here. I'm a social worker and can't imagine treating people the way I get treated jere half the time.. it's hit or miss
• KR

  Kevin Rhyne

  Mar 12, 2026
  1.0
  The drop off service is sketchy, our kitten came back worse, and they wouldn’t give us her prescription cause they wanted us to pay the 75 dollar upcharge with them instead of the 15 everywhere else. I also went to the Mesa Stapley location and seems like there all just as bad
• MM

  Madison

  Feb 14, 2026
  1.0
  A cat was abandoned outside of PetSmart, and the response from the staff was incredibly disgusting. The animal was clearly scared and vulnerable, yet there was little sense of urgency or compassion shown. When you work with animals, empathy should be the bare minimum. Another woman and I tried to help by contacting Maricopa County Animal Care and Control, but unfortunately no one answered, and the cat ran off before we could try and save it. I tried to approach it gently, but it ran away. It was heartbreaking to feel helpless in that moment. The staff on duty seemed more inconvenienced than compassionate. In a setting that revolves around animal care, empathy shouldn't feel optional!!! The lack of urgency and basic compassion from the three staff members present was shocking. I was the one who was one scrambling to call Maricopa County Animal Care and Control while they stood there. Honestly disgraces of humans especially in animal care.
• ST

  Stephanie Tripp

  Nov 19, 2025
  1.0
  I made an appointment, they called me to reschedule due to a number of surgeries they had to do that day, I reschedule and then they called me again to reschedule my appointment because they wanted to leave early, this behavior is severely incompassionate, my animal is sick and I made the first available appointment I could and they keep pushing it back not caring for the welfare or state of my animal and I tried to callback after the visit because my animal did not get better and they hung up on me. Marissa the receptionist was apathetic and rude, tried to speak to a manager after she hung up on me, She kept me on hold, called the storefront Petsmart and found out Banfield doesn’t have a manager, this may seem like an affordable option but they don’t care about you or your animal. Please go somewhere else

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