Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Surprise provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.3
252 reviews
5 stars
174
4 stars
30
3 stars
13
2 stars
11
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Care
Many customers praised the staff for their compassion, attentiveness, and willingness to answer questions, creating a positive experience for both pets and their owners.
Cost Concerns
Several reviews highlighted issues with high costs and dissatisfaction with the wellness plan, indicating that some customers felt misled about pricing and cancellation policies.
Quality of Care
While many customers reported excellent care and successful treatments for their pets, a few expressed serious concerns about misdiagnoses and inadequate responses to urgent situations.
Communication
Customers appreciated the thorough communication from the staff regarding treatment options and follow-up care, although some noted issues with appointment availability.
Mixed Experiences
Feedback varied significantly, with some customers expressing strong loyalty and satisfaction, while others reported negative experiences that led to a lack of trust in the services provided.
- MOMo OxfordNov 17, 20255.0Always helpful, professional and friendly. They take wonderful care of my fur baby.
- SLSarah LittleNov 15, 20255.0Kind vets provide care, education on all possible options for best plan of care
- SDShannon DunnOct 31, 20251.0This place is only interested in your money. They will not help with cost effective treatments and will charge close to $3000 over what other vets will for a CT scan that won’t even be completed same day. After two visits I am no closer to understanding what is going on and had to request oral antibiotics for an obvious infection that their office diagnosed as bacterial on a previous visit (supplied topical antibiotics at first visit). The doctor is overwhelmed and wants to just run tests. She talks fast and does not want to discuss treatment paths to help you make the best decision for your family pet. What’s worse is staff asked her repeatedly to talk to me again and she refused. They don’t realize that from exam rooms you can hear all the conversations among staff in the back room. The first time I brought my cat in I never even met with her. In seven days he’s gotten worse and she has little sympathy.
- STShannon TorrezOct 2, 20255.0They always take great care of my fur babies!
- ARApril RowtonSep 26, 20255.0My poor baby was so sick and I was really worried about her. They took really good care of her and helped me get on a wellness plan that was more budget friendly and now she’s getting better. They even took the time to show us how to properly give insulin shots and ask if we had any questions and even called to check in on her the next day. Cannot think Banfield Hospital of Surprise enough for their customer service and care of my baby. Everyone was amazing from the receptionist to the vet tech to the veterinarian, Dr. Foster. Thanks Again!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Surprise?
Banfield Pet Hospital is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and Sunday from 9:00 AM to 5:00 PM. The hospital is closed on certain holidays including November 26-27, December 24-25, December 31, and January 1.
Does Banfield Pet Hospital in Surprise offer emergency care services?
No, Banfield does not provide emergency care services. However, during hospital hours, you can call for urgent care advice and referrals to emergency hospitals or specialty providers. Outside hospital hours, please contact your local emergency hospital directly.
What types of veterinary services can I get at Banfield Pet Hospital in Surprise?
Services include preventive care, vaccinations, dental care, spay/neuter, microchipping, parasite control, nutrition advice, end of life care, DNA testing, and more.
What is included in Banfield's Optimum Wellness Plan?
The Optimum Wellness Plan includes annual preventive care such as exams, vaccines, early screening diagnostics, nutritional consultations, dental care, and more. It's designed to maintain your pet's health but does not cover treatment for unexpected conditions. Wellness plans automatically renew every 12 months unless paid in full at enrollment.
Can I access veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can get remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
How can I schedule an appointment at Banfield Pet Hospital in Surprise?
You can schedule an appointment online via Banfield's website or mobile app. They offer in-room visits, drop-off appointments, and virtual visits for those with Optimum Wellness Plans.
Are appointments required to visit Banfield Pet Hospital in Surprise?
Yes, appointments are required to ensure quality service and care during your visit.
What nearby pet-related stores are close to Banfield Pet Hospital in Surprise?
PetSmart is located nearby, offering pet supplies and services, which can complement your visit to Banfield for veterinary care.
What dining options are available near Banfield Pet Hospital in Surprise?
Nearby restaurants include Scrunch Dawgs (American hot dogs), Biscuits Cafe (breakfast and brunch), Uni Sushi & Steak (Japanese cuisine), and Caramba Fresh Mexican Food, allowing you to enjoy a meal before or after your pet's appointment.
Are there any nearby home improvement stores near Banfield Pet Hospital in Surprise?
Yes, The Home Depot is close by, offering hardware, building supplies, and home services, convenient if you need to run errands alongside your pet's visit.