Banfield Pet Hospital

Reviews

• EC

  Edwin Cancinos

  Mar 18, 2026
  5.0
  They where very helpful and friendly.. Gave our pet his shoots that he needed thank you
• JP

  Jeannette P

  Dec 11, 2025
  5.0
  The whole staff took such great care of us. The vet tech and the vet were both so great to work with. Great experience for my first time using Banfield.
• JM

  John De Moss

  Nov 26, 2025
  1.0
  For the record, everyone was polite & courteous, professional, pleasant, & welcoming. However, my 20 lb. young dog found the experience so traumatic that you felt compelled to prescribe for her sedatives / tranquilizers... In my entire looong life, I'd never before ever had one of my dogs react like that to a vet visit. Something spooked her...[perhaps it could have been the sight and/or smell of the large, deceased dog that was carried in on a stretcher...in all candor, that freaked me out a bit !] Nevertheless, I defer to my young dog's instincts; therefore, we won't be back; won't be participating in your Optimal Wellness Plan [which did seem to be Banfield's priority as I found mentioned as the basis for several class action lawsuits filed against Banfield]..., Moreover, in 3 round trips there / back within a mere 6 hours that day, I did catch a momentary glimpse of the vet, but never once got to meet nor speak with him for even a moment. Best wishes, & happy Thanksgiving to all...good luck...
• JP

  Jada Pourier

  Nov 10, 2025
  1.0
  The front desk staff was very unhelpful today. My appointment was at 5:30 pm and I was standing at the desk waiting to check in at 5:38 pm. The front desk girl had told me I was late and there was a 10 minute grace period. I then told her I was standing there at 5:38 waiting to be checked in. She then told me the doctor had left early for the day. Why have a 5:30 pm appointment if the doctor left early? Then a tech came to the front desk and she kept saying there is “sometimes” a 10 or 15 minute grace period. In the past I have ran a little late to appointments for Kilo but the front desk staff always told me I never needed to call and there was always a 15 minute grace period. The front desk staff was very unhelpful and needs to learn their protocols and policies. You cannot say there is a grace period “sometimes”, when in the appointment policies it states there is a 15 minute grace period.

Frequently Asked Questions About Banfield Pet Hospital