Business Details
About
Pet StorePet supply store
Visit your Queen Creek Pet Store located at 21178 E Ocotillo Rd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,117 reviews
5 stars
663
4 stars
247
3 stars
92
2 stars
47
1 star
68
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Feedback on staff is mixed; while many customers praised the helpfulness and friendliness of employees, there were significant complaints about rudeness and lack of acknowledgment from some staff members.
Grooming Services
Grooming services received negative reviews for poor quality and unprofessional behavior from groomers, with some customers vowing not to return.
Store Cleanliness
The store is generally reported as clean and organized, although some reviews mentioned issues with cleanliness in specific areas, particularly the grooming section.
Product Availability
Customers appreciated the variety of products available, but some expressed frustration over stock issues and high prices compared to competitors.
Customer Service
Overall customer service experiences varied widely, with some customers reporting excellent service while others encountered significant issues, including rude interactions and poor management responses.
- SESavannah EgglestonNov 11, 20255.0I had to make a return because I bought the wrong food I had no receipt or anything so it was a difficult situation but they were amazing very helpful I was able to exchange for the brand I wanted! And the life stage I need
- DYDanielle Yelton-brownNov 10, 20251.0Have been buying our saltwater fish here for a while now. They gave us a sick fish and assured nothing was wrong with it on the 8th. It’s the 10th and it literally just died this morning. We asked to talk to a manager and a guy came to talk to us to then go talk to a manager in the back (for not even 2 minutes). I even brought my water in for them to check, but they refused to do anything for me at all. Definitely wasn’t our doing since we got two fish at the same time and the other is perfectly fine. Like I get stuff happens in this world but the manager not even talking to us is crazy. No coupon after checking the water to make sure it wasn’t our doing. No exchange. Nothing. Pictures of the tank with the flame angel is our quarantine tank since we don’t want our big tank getting ich on accident. We quarantine all our new fish. After talking to customer support they agreed that it was a weird situation and provided a $20 coupon back to my account. But the store didn’t do anything to help with the situation. We also did start with freshwater before we moved onto salt and it’s insane that the store would be so rude under my review. Not changing my review unless Google provides a 0 star option.
- GGGNov 8, 20254.0We go here for our pet's insects. The cockatiel looks depressed. The conure eats & poops paper... so sad. Petco could use an aviary & interaction with the birds. Otherwise my daughter enjoys seeing the pets.
- DRDeborah Ries (REALTORDEB)Nov 8, 20255.0Great prices and large variety of pet supplies. Great employees very helpful
- DDDalila DelphinNov 7, 20255.0The staff was very helpful and nice, I took my standard poodle in they did her hair and made her look absolutely gorgeous One of the best cuts she has ever received
Frequently Asked Questions About Petco
Does the Petco Queen Creek location have a vet hospital?
No, Petco Queen Creek does not have a full-service vet hospital.
Does Petco Queen Creek offer vaccinations?
Yes, Petco Queen Creek provides vaccinations.
Does Petco Queen Creek offer curbside pickup?
Yes, curbside pickup is available at Petco Queen Creek. All of our products that are eligible for store pickup will show this option on the product's detail page.
How much are hamsters and guinea pigs at Queen Creek Petco?
Hamster and guinea pig prices vary by location. Call your Queen Creek Petco at 4809870575 to check for pricing and availabilty in your store. Or visit ourcompanion animal website for more information on small companion animals.
Does Petco Queen Creek sell dogs?
No, Queen Creek Petco does not sell dogs or cats. However, with the Petco Love program partnered with local animal welfare organizations, you have the opportunity to meet dogs and cats available for adoption at your neighborhood Petco store.
Does Petco Queen Creek have a full-service vet hospital?
No, Petco Queen Creek does not have a full-service vet hospital.
Are vaccinations available at Petco Queen Creek?
Yes, Petco Queen Creek provides vaccinations for your pets.
Can I use curbside pickup at Petco Queen Creek?
Yes, curbside pickup is available for eligible products at Petco Queen Creek.
Does Petco Queen Creek sell dogs or cats?
No, Queen Creek Petco does not sell dogs or cats, but you can meet adoptable pets through the Petco Love program at the store.
What are the operating hours of Petco Queen Creek?
Petco Queen Creek is open Monday to Saturday from 9 AM to 9 PM, and on Sunday from 10 AM to 8 PM.
Where is Petco Queen Creek located?
Petco Queen Creek is located at 21178 E Ocotillo Rd, Queen Creek, AZ 85142-8175.
What payment methods are accepted at Petco Queen Creek?
Petco Queen Creek accepts credit cards, debit cards, and mobile NFC payments; cash is not required.
What nearby places can I visit after shopping at Petco Queen Creek?
You can visit nearby locations such as Uncle Bear's Grill & Tap for dining, Baskin-Robbins for ice cream, or Board & Brush Creative Studio for a fun arts and crafts experience.
Is there a nearby veterinary clinic near Petco Queen Creek?
Yes, the Vetco Vaccination Clinic is nearby and offers veterinary services that complement Petco's pet care offerings.
How can nearby services like UPS Alliance Shipping Partner help when visiting Petco Queen Creek?
The nearby UPS Alliance Shipping Partner offers courier and delivery services, which can be convenient for shipping pet products or other parcels during your visit to Petco.