Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Queen Creek provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.6
162 reviews
5 stars
85
4 stars
19
3 stars
7
2 stars
10
1 star
41
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers reported rude and unhelpful interactions with staff, particularly at the front desk and with veterinary technicians.
Veterinary Care
Several reviews highlighted concerns about the quality of veterinary care, including misdiagnoses and lack of thorough examinations.
Communication Issues
Customers frequently mentioned poor communication regarding appointments, treatment plans, and follow-ups, leading to frustration and dissatisfaction.
Wait Times
Long wait times for appointments and during visits were a common complaint, with many customers feeling that the clinic was overbooked.
Compassion and Empathy
While some staff were praised for their compassion, many reviews indicated a lack of empathy from certain veterinarians, especially during difficult situations.
- AAAJDec 10, 20251.0I have never met the Veterinarian, so if you are interested in a nonpersonable relationship with your Pup Dr. this is your place.. Desk worker and Technicians are friendly, I have no clue if my Pup really even seen a Veterinarian.
- DWdesiree whiteDec 2, 20251.0I walked in to my scheduled appt. Immediately no greeting, I was coming in because my dog was advised by an Emergency Vet to be retested for Valley Fever. The vet assistant said the vet was not there and they were short staffed. His name was Quinn and he was short and kept asking the same questions after I repeatedly kept answering his questions, he asked for my folder even though I already gave him all of my files for Groot and he was absolutely rude when asking for my folder as he didn’t ask, he rudely stated “I need you to give me that folder.” My dog Groot takes 2 medications and the assistant was rude in asking “why is he taking these medications?!” I gave him the records and he even called the vet to confirm and still asked me questions on why he was taking both medications. He seems to be very forgettable and doesn’t listen! It seems no one is willing to truly understand and help the customers and meet them with empathy and concern we give to our own pets. I keep seeing terrible reviews, further confirming everyone there is very rude and truly non helpful. I tried to give them another chance but I keep having terrible experiences.
- LHLinda HoggNov 20, 20255.0Our GSD was a little too nervous for his initial appointment, so Banfield rescheduled for later - so patient and kind about it! Thanks for your understanding and we will see you soon.
- SGSara with GothicvalentinoNov 12, 20255.0They saved my kitty!
- AHAngie HernandezOct 2, 20255.0Dr. Osborne and team are great! She went through our boy’s records and specialty care notes to ensure he was safe for anesthesia. It was a great experience
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of services does Banfield Pet Hospital in Queen Creek offer?
Banfield Pet Hospital provides quality health and wellness care for dogs, cats, and small animals including preventive care, vaccinations, dental and surgical care, microchipping, nutrition advice, parasite control, spay/neuter, DNA testing, and end of life care.
What are the operating hours of Banfield Pet Hospital in Queen Creek?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 9:00 AM to 5:00 PM.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care but you can call during hospital hours for urgent care advice and referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
How can I schedule an appointment at Banfield Pet Hospital in Queen Creek?
You can schedule an appointment online via their website or use the Banfield app available on iOS and Android to book your visit conveniently.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan covers annual preventive care including exams, vaccines, diagnostics, nutrition and dental care. It is not insurance, but provides discounts on treatments and automatically renews annually unless paid in full.
Can I get veterinary care remotely from Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can get 24/7 remote general pet care advice through Vet Chat™ available on the Banfield app.
Are appointments required at Banfield Pet Hospital in Queen Creek?
Yes, appointments are required for visits to ensure proper care and scheduling for your pet.
What nearby pet services are available around Banfield Pet Hospital?
Petshotel Queen Creek offers additional pet services nearby, and PetSmart provides pet products and veterinary services, making it convenient to care for your pet before or after your visit.
What dining options are available near Banfield Pet Hospital in Queen Creek?
Nearby dining includes Geno's Pizza, Pei Wei Asian Kitchen, Nekter Juice Bar, Chipotle Mexican Grill, and First Watch, which are great for grabbing a meal before or after your pet's appointment.
Are there any fitness or wellness centers near Banfield Pet Hospital?
Yes, Mountainside Fitness and Club Pilates are nearby options for fitness and wellness activities if you want to stay active while in the area.