Petco

4.1
1021 reviews

About

Pet StorePet supply storePetco
Visit your Prescott Pet Store located at 1931 E. Hwy 69 for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1931 E Hwy 69, Prescott, AZ
86301, United States

Hours

Reviews

4.1
1,016 reviews
5 stars
544
4 stars
247
3 stars
111
2 stars
36
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the staff for being friendly and helpful, there were several complaints about rude employees and poor customer service experiences.

Product Quality

Multiple reviews highlighted issues with the health of fish and other live animals purchased, leading to dissatisfaction with product quality.

Store Experience

Customers appreciated the cleanliness and organization of the store, but some reported long wait times for assistance and issues with stock availability.

Pricing Concerns

Several customers noted that prices were higher than competitors, and there were complaints about unclear pricing policies and overcharging.
  • SW
    Susan Vander Woude
    Jan 5, 2026
    5.0
    Love Petco. They have everything and more plus the rewards are more than generous.
  • RB
    RALPH BERNSTEIN
    Dec 30, 2025
    2.0
    you sell sick fish twice in one month i purchased fresh water fish for my tank and both times they had ick the first time it killed half my tank this time i am treating with ick out you need to keep ick medicen in the tanks to stop outbreaks of ick your copetator up the road does and i never received a sick fish from them
  • KB
    Kat Brooks
    Dec 27, 2025
    5.0
    Petco is always a great experience and my go-to store for holistic, higher-quality cat food. The store is clean, well stocked, and easy to navigate, with a really solid selection of brands you don’t always find elsewhere.
  • RB
    Ronald Boehr
    Dec 24, 2025
    5.0
    Friendly staff. Very professional and helpful with products. A very complex purchase (cockatiel and cage and numerous attendant products) was handled completely and efficiently. And good handicap parking.
  • SS
    Sandra and Bob Steward
    Dec 21, 2025
    3.0
    Ordered a sale product online. Buy 2 and get one free. Picked up at store. Only had 2 of the three items. The item I purchased was not available as it was out of stock. Not sure why they only put 2 of the items in the bag as I should not have been able to purchase. No explanation for why I was allowed to purchase. I spoke with the manager and staff. They offered a similar item which was fine. They were extremely helpful but I ended up paying almost full price for the items. They could not figure out how to fix it. Gave 3 stars as the staff were extremely nice and helpful. Would not ever use PetCo website again!

Frequently Asked Questions About Petco

Does the Petco Prescott location have a vet hospital?

No, Petco Prescott does not have a full-service vet hospital.

Does Petco Prescott offer vaccinations?

Yes, Petco Prescott provides vaccinations.