Petco

4.1
895 reviews

About

Pet StorePet supply store
Visit your Phoenix Pet Store located at 4727 E. Bell Rd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
4727 E Bell Rd, Phoenix, AZ
85032-2308, United States

Hours

Reviews

4.1
890 reviews
5 stars
523
4 stars
168
3 stars
82
2 stars
35
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while many customers praised the friendly and helpful service, others reported rude or unhelpful interactions.

Store Cleanliness

The store is generally noted as clean and well-organized, although some reviews mentioned issues with cleanliness in specific areas.

Product Availability

Customers expressed frustration with limited stock on popular items and inconsistent inventory, leading to dissatisfaction.

Pricing Concerns

Several reviews highlighted concerns about high prices and recent changes such as charging for bags, which negatively impacted customer perceptions.

Grooming Services

Grooming experiences varied widely, with some customers satisfied while others reported poor service and issues with staff.
  • DB
    Debbi Blessings
    Nov 8, 2025
    5.0
    My dog knows exactly where his toy is and carries it to the desk himself. The ladies at checkout always interact with him as though he is the only customer.
  • JM
    John McPherson
    Nov 3, 2025
    1.0
    Unfriendly staff and selection of products is getting smaller and smaller every time we visit
  • GL
    Gary Lyons
    Oct 17, 2025
    5.0
    Staff was helpful with info on discounts and sales
  • BA
    Brianna Ashley
    Oct 12, 2025
    5.0
    We Love Petco!!- This store is packed full of products to help you make the right choice.. Super Chill Shopping Here. Quality Items and a big super clean store.
  • TM
    Tyana Monette
    Sep 23, 2025
    1.0
    I normally go to PetSmart, but this time I decided to go to Petco because it was a little closer to my house. I thought there was a very adorable cat, Angel, who was in one of the plastic kennels where you can’t even reach your hand to say hi. I volunteer at a local PetSmart so I know how these things work. The associate at the front would not allow me to visit with her. At first, she said, you have to sign a waiver to which I said I could of course. Then she proceeded to say you can only see her if you’re interested in adopting so I said sure, yes I’m interested in adopting. And then she reads the cats profile and notices I have cat food and says that she can’t be in a home with any other cats. Listen lady, I get it there are rules. But I just wanted to spend some time with a cat that’s locked in a plastic kennel all day. Why be so stingy about something that helps the animals? The cat clearly wanted out and who knows how long she’s been locked in that kennel. I don’t know why someone who doesn’t care about animals would work at a pet store. Like calm down, lady it’s not that big of a deal. I didn’t catch her name, but she was the younger of the two ladies working at the cash register today. There was absolutely no reason for her to be rude about this and she was. Never going back.

Frequently Asked Questions About Petco

Does the Petco Tatum location have a vet hospital?

No, Petco Tatum does not have a full-service vet hospital.

Does Petco Tatum offer vaccinations?

Yes, Petco Tatum provides vaccinations.