Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Phoenix Biltmore provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.1
227 reviews
5 stars
164
4 stars
12
3 stars
4
2 stars
9
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some customers report excellent, caring service while others describe rude and unhelpful staff.
Communication Issues
Many customers experienced poor communication regarding appointments, follow-ups, and test results, leading to frustration.
Wellness Plan Concerns
Several reviews indicate dissatisfaction with the wellness plans, describing them as misleading or a financial burden.
Quality of Care
There are significant concerns about the quality of care provided, with reports of mishandling pets and inadequate attention to their health needs.
Staff Competence
While some staff members are praised for their kindness and professionalism, others are criticized for being unprofessional and lacking empathy.
- JJJo3 days ago1.0I’ve only been here twice and I even got that optimum wellness plan for my dog, but I’m cancelling that as we speak and I will not be back here again. Winter was the only good thing about this place.
- DDdalmanDec 23, 20255.0I started at Banfield South Mountain, which is always a great place. Found that my schnoodle Baxter had more than 20 bladder stones. They were unable to do surgery there, so I called the Banfield Biltmore location, spoke to Ashley, whom has been nothing but wonderful, kind, informational and great at her job. Within minutes she scheduled him for the next day for surgery with Dr Robinson. Dr Robinsin is an outstanding vet…spoke to me personally and explained everything, called me the next day to make sure Baxter was doing ok. I also have him on the wellness plan which helped payed for the visit, the urinalysis, X-rays and blood work. Outstanding customer service, thanks!
- CCChiquita CrawfordDec 22, 20255.0The staff at this location have been nothing but kind, gentle, and respectful with my kitten. I was honestly scared because of the reviews, but I can see now that it’s a bunch of lies tbh. I explained to them that I’m in college and my funds are anything but liquid and they helped me figure out ways to get my kitten the helped he needed. They are extremely helpful and always handle him with care, if you were scared before you should definitely consider giving them a chance.
- DCDusty CoccioloDec 6, 20251.0The worst location i’ve been to. The staff is rude and unhelpful. I’ve brought two of my dogs here at different times and every time has been a terrible experience. I’ve never even met the doctor who examines my pets, but from what her techs have said about her she sounds uncaring, unmotivated, and generally disinterested in helping animals. Additionally, when i called from my car after my appointment to ask a follow up question, i was on hold for 5 minutes. Then i hung up and called again. Immediately was placed on hold again. So i go inside, and the lady is literally just sitting there on the computer? Like okay i tried calling twice to ask a basic question that could’ve been answered in 30 seconds and you can’t just answer the phone? I’ve only been to a few other locations in the east valley but i always had a very positive experience at those ones.
- MMMartha MontourNov 14, 20254.0I've had primarily positive experience with care at this facility.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pet care services does Banfield Pet Hospital offer?
Banfield Pet Hospital offers preventive care treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
Does Banfield provide emergency care services?
No, Banfield does not offer emergency care services. However, you can call during hospital hours for urgent care advice and referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
What is an Optimum Wellness Plan and how does it work?
An Optimum Wellness Plan provides annual preventive care including exams, vaccines, early diagnostics, nutrition consultations, and dental care. It is not insurance but offers discounts on treatment. Plans automatically renew annually unless paid in full at enrollment.
How can I schedule an appointment at Banfield Pet Hospital Phoenix Biltmore?
You can schedule appointments online via the Banfield website or app, or call the hospital directly at +1 602-381-1893. Appointments are required.
What are the operating hours for Banfield Pet Hospital in Phoenix Biltmore?
The hospital is open Monday to Friday from 7:00 AM to 6:00 PM and on weekends from 7:00 AM to 5:00 PM. It is closed on major holidays including Thanksgiving, Christmas, and New Year's Day.
Is Banfield Pet Hospital accessible for customers with disabilities?
Yes, Banfield Pet Hospital has wheelchair accessible restrooms and is welcoming to all customers including those with disabilities.
What types of appointments does Banfield Pet Hospital offer?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments with phone updates, and Virtual Visits for Optimum Wellness Plan clients to consult from home.
Where is Banfield Pet Hospital Phoenix Biltmore located?
It is located at 3150 E Camelback Rd, Ste 1, Phoenix, AZ 85016, USA.
What popular dining options are near Banfield Pet Hospital Phoenix Biltmore?
Nearby dining options include Delux Burger for burgers, Sushi 32 and ZENSHI Handcrafted Sushi for Asian cuisine, Central Bistro and Twisted Grove for American food, and The Gelato Spot for desserts.
Are there any beauty and wellness services nearby Banfield Pet Hospital?
Yes, nearby beauty and wellness services include Biltmore Nail Bar for nails and hair removal, Hello Laser for skin care and laser hair removal, Mane Attraction Salon and Drybar for hair and beauty treatments, and Pure Glow tanning salon.
What other useful services are located close to Banfield Pet Hospital for customer convenience?
Nearby services include Wilson Camera for photography, Safeway for groceries and pharmacy needs, Coinme for financial services, and Sonora Quest Laboratories for clinical testing.