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VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Looking for convenient animal care in or around near Paradise Valley Village in Phoenix, AZ? Make an appointment at Banfield Pet Hospital, a full-service general practice for pets. Conveniently located on East Shea Boulevard, across from Shea Plaza and a variety of shops, we serve a wide range of Phoenix neighborhoods, including Shea Park, Desert Gardens, Cactus Manor, and more. Our vet clinic is ideal for taking care of your furry friends with a veterinary team that provides variety of petcare services, including microchipping, vaccinations, and spays and neuters for cats and dogs.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.9
156 reviews
5 stars
101
4 stars
8
3 stars
3
2 stars
11
1 star
33
What are people saying?
AI-generated from recent customer reviews
Staff Compassion
Many customers praised the staff for their kindness and compassion towards pets, especially during stressful situations.
Customer Service Issues
Several reviews highlighted poor customer service experiences, particularly with front desk staff being rude or unhelpful.
Scheduling Difficulties
Customers frequently reported issues with scheduling appointments, including long wait times and cancellations without proper communication.
Mixed Experiences with Care
While some customers appreciated the quality of veterinary care, others expressed dissatisfaction with diagnoses and treatment plans.
Concerns Over Pricing
Multiple reviews mentioned feeling that the services were overpriced or that the wellness plans were not beneficial.
- KHKathy HallSep 11, 20252.0Took dog in for something wrong with his eye.I was told it was allergies.It was conjunctivitis.I found out after taking him to a vet eye doctor.
- NGNikol GrantSep 10, 20255.0The team was so helpful and compassionate through the whole teeth cleaning process for my dog. She is extremely nervous when going to the vet, they were understanding and offered solutions to ease her worries.
- BBBrockAug 9, 20251.0Loved this practice for the better part of five years but lately things have been on a decline. Not sure what happened but the front office staff used to be great. My interaction with the scheduler today sealed the deal for me. She called to confirm an appointment that they had changed before contacting me. When I asked why (she referenced a policy that had never come up over the years) she immediately got defensive an referred back to the policy. I asked if it was a Banfield policy or that vet's policy and when she told me it was the vet's I asked her to cancel my appointment. Five minutes on the phone with the team at 7th ave and Shea and they not only scheduled our pet but they shifted some things around so they could get him in before my family leaves town for an extended vacation. Shame on Shea and bravo to the 7th an Bell team.
- ALAnna LarsenJun 9, 20255.0The Hospital and clinic have been great to us. Well informed during the visit. Took time to console both puppies. Everyone greeted us as we walked into the clinic. All staff was great. You just need to ask questions during the visit and you won't have a negative visit. We've been going here for over 6 years. As far as payment for services we have a plan through Banfield that we pay each month. It's not expensive compared to other insurances or plans. Most of our services we are scheduled for are included in our monthly plan, therefore we don't pay each visit. When payment for certain services are required it is at a discounted price which is affordable.
- VVVeeJun 1, 20255.0Super friendly
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital on weekdays?
Banfield Pet Hospital is open Monday through Friday from 7:00 AM to 6:00 PM.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and referrals if needed.
Can I get veterinary care online from Banfield?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield provide?
Banfield offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations as preventive care.
What is an Optimum Wellness Plan at Banfield?
It’s a preventive care plan including annual exams, vaccines, dental care, screening diagnostics, and nutrition consultations with automatic renewal each year.
How can I pay for an Optimum Wellness Plan?
You can pay monthly via automatic withdrawals from your bank account or credit card, or choose to pay the full amount upfront.
What types of appointments are available at Banfield Pet Hospital?
Banfield offers in-room visits, drop-off appointments, and virtual visits for Optimum Wellness Plan clients.
Is Banfield Pet Hospital wheelchair accessible and welcoming to LGBTQ customers?
Yes, the hospital has wheelchair accessible restrooms and welcomes LGBTQ clients.
What are some nearby places I can visit before or after visiting Banfield Pet Hospital?
You can visit Shea Plaza shops, including Charlotte's Hair Studio, Subway for a quick meal, or nearby Bashas' Supermarkets for groceries.
Are there any nearby veterinary services to Banfield Pet Hospital if I need alternatives?
Yes, nearby options include Shea Animal Hospital, providing additional veterinary and pet services.
Can I find other pet-related services or shops near Banfield Pet Hospital?
Nearby you'll find pet services including Shea Animal Hospital and other retail and service shops around Shea Plaza.