Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - South Mountain provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.2
275 reviews
5 stars
187
4 stars
33
3 stars
13
2 stars
13
1 star
29
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for being friendly, caring, and attentive to their pets' needs.
Service Quality
While most reviews highlighted excellent service, some customers reported issues with care quality and communication, particularly regarding prescriptions and follow-up care.
Pricing Concerns
Several customers expressed concerns about the cost of services, noting that while the care is good, it can be expensive.
Mixed Experiences
There were mixed reviews regarding the overall experience, with some customers reporting excellent care and others citing negative experiences with specific staff members or service quality.
Facility Issues
A few customers mentioned problems with the facility's hours and customer service, indicating a need for improvement in these areas.
- DCDorrine ChagnonOct 29, 20255.0Love the care the doctors have my dog
- NRNikki RodriguezOct 26, 20255.0I paid about 117 for insurance, shots, and deworming medicine and and a check up for my kitten we were out in a short time and he had no issue and usually he's my fussy one the staff are very sweet and are very good listeners this will be my go to hospital
- HBH BSep 25, 20255.0Friendly staff, great service, and a fantastic selection of pet products. Thank you !!!
- DDDebbieSep 16, 20255.0Banfield veterinary staff are very good at taking good care of pets👍👍👍! They helped my cats to get well again quickly❤️❤️❤️!!!
- JOJeanne OmarSep 15, 20255.0Always friendly, caring and ready to comfort your pet. Highly recommended.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital provide?
Banfield Pet Hospital offers a wide range of services including preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end of life care, microchipping, and DNA testing.
Does Banfield Pet Hospital in South Mountain provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, during hospital hours you can call for urgent care advice and possible referrals to emergency hospitals. Outside these hours, please contact your local emergency hospital.
What is the Optimum Wellness Plan offered at Banfield Pet Hospital?
The Optimum Wellness Plan is an annual preventive care plan including exams, vaccines, early screening diagnostics, nutrition and dental care consultations. It is designed to maintain your pet’s health but does not cover treatment for unpredictable medical conditions, though discounts may apply.
How can I schedule an appointment at Banfield Pet Hospital South Mountain?
You can schedule an appointment online through Banfield’s website or mobile app, with links available for iOS and Android devices. Appointments are required for visits.
What are the operating hours of Banfield Pet Hospital at South Mountain?
The hospital is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday 8:00 AM to 5:00 PM, and Sunday 9:00 AM to 5:00 PM. It is closed on major holidays including Thanksgiving, Christmas, and New Year’s Day.
Does Banfield Pet Hospital offer online veterinary care?
Yes, Banfield clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support via Vet Chat™ on the Banfield app.
Are there pet-related services nearby Banfield Pet Hospital South Mountain?
Yes, PetSmart, a pet groomer and pet store, is near Banfield Pet Hospital. Customers can shop for pet supplies or get grooming services conveniently before or after vet visits.
What dining options are available near Banfield Pet Hospital in South Mountain?
Nearby dining includes Taco Bell for fast Mexican food, Barro's Pizza for Italian cuisine, and Smashburger for burgers and fast food, offering convenient meal options for visitors.
Where can I find health and wellness services near Banfield Pet Hospital?
Nearby wellness options include the Chiropractic Rehabilitation Center and Dr. Lanier, Chiropractor, which provide chiropractic and holistic physical therapy services for additional health care needs.
Is Banfield Pet Hospital welcoming and accessible to all clients?
Yes, Banfield Pet Hospital is welcoming to LGBTQ clients and requires appointments to ensure personalized and timely care for all pets and their owners.